Manufacturer Collaboration Specialist

Parts TownPlattsburgh, NY
Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town likes to do things a little differently. They are looking for unique enthusiasm, high integrity, and courage to embrace change. They are proud that their workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. They are honored to be voted by their Chicagoland team as a Chicago Tribune Top Workplace for the last four years. As our Manufacturer Collaboration Specialist, you will be responsible for helping track down backordered items, confirm inventory levels for items needing to be expedited, and provide an overall world class customer experience for our internal teams and customers. In this position, you will also play a large role in contributing innovative solutions to streamline the way information is shared between partners, team members, and customers.

Requirements

  • All-star communicator and fluent in English (both written and verbal)
  • Demonstrate a passion for operations and supply chain management
  • Self-starter that thrives in a team environment
  • Confident using MS Office (Excel + Access especially)
  • Knack for identifying process improvements

Nice To Haves

  • Genius-level knowledge of original equipment manufacturer parts
  • Unique enthusiasm
  • High integrity
  • Courage to embrace change
  • Know a few jokes

Responsibilities

  • Maintain and grow strong and friendly relationships with our vendors
  • Resolve order inquires from our customers
  • Manage and track SKUs
  • Maintain Salesforce records of request requiring follow-up communication
  • Compare product deliveries with issued purchase orders and contact vendors when there are discrepancies

Benefits

  • Health insurance
  • 401k with match
  • Employee assistance programs
  • Time away
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options
  • Paid sick time off
  • Paid holidays
  • Paid parental leave
  • Professional development opportunities
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