Managing Optometrist-Glendale, WI-LensCrafters

Luxottica of America, Inc.•Glendale, CA

82d•Onsite

About The Position

LensCrafters is seeking a Managing Optometrist to lead and operate a practice within the marketplace. The role involves delivering the brand promise through key steps in the patient/customer journey, ensuring a superior patient experience, and achieving organizational key performance metrics. The Managing Optometrist is responsible for ensuring all patients receive the highest quality Optometric care. LensCrafters is part of EssilorLuxottica, a global leader in vision care products.

Requirements

Doctor of Optometry
Demonstrated leadership/management skills
Knowledge of current Optometric technology & practices
Developed communication skills, both verbal & written
Strong problem solving & critical thinking skills
Organization & time management skills
Knowledge of sound business management practices

Responsibilities

Creates compelling vision for the future, develops clear goals & operating plans ensuring executional excellence & winning results in partnership with Regional and Store Manager(s).
Sets & communicates clear objectives & expectations, demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
Ensures LensCrafters is known as the leading optical provider within the community.
Operates as stakeholder to all within the organization & local market.
Places the patient/customer as the center focus & delivers excellent service.
Strives to exceed expectations on all KPIs.
Leads/Manages the team in providing unsurpassed Patient Service Excellence.
Addresses all patient/customer visual life style needs.
Builds patients/customers for life & becomes their sole family practitioner.
Listens carefully to patients/customers' questions or concerns.
Provides a summary of patient/customer overall eye health.
Conducts service in accordance with protocol & accepted standard of care.
Establishes a positive Doctor/Patient relationship.
Utilizes & leverages all technology to deliver unsurpassed patient/customer experience.
Demonstrates effective communication with all office & store associates to ensure a seamless patient experience & transition.
Ensures office quality systems are maintained.
Maintains State Licensure & practices to the full scope of that license; maintains continuing education requirements.
Provides effective on-the-job training & guidance to team members making use of Company provided programs.
Delivers feedback in a timely manner to all associates. Confronts problem performers directly & without delay; practices performance management.
Creates a positive culture linked to corporate vision & values.
Engages & leads effective store huddles.
Conducts chart audits with Associate Optometrist.
Recruits, interviews & selects high caliber success oriented talent, creates talent pipeline for succession planning.
Forecasts staffing needs based on available information & assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic & patient demand.
Adheres to company policies & procedures & acknowledges receipt of physical inventory.
Takes pride in the appearance of the office & ensures visual displays are in accordance with Company provided guidelines.
Maintains safe working environment for all.