Global Delivery Data Operations, Managing Director

State Street•Quincy, MA

13d•$170,000 - $252,500

About The Position

State Street Global Delivery Data Operations is seeking a Managing Director to lead the design, commercialization, implementation, and operational management of enterprise data services. The role converts trusted data capabilities into scalable client and business solutions that deliver measurable operational, commercial, and client outcomes. Reporting to the Head of Data Operations, the leader oversees a global organization responsible for data-service implementation, solution adoption, operational execution, client onboarding, and continuous service improvement. The position combines data expertise, business leadership, operational excellence, and commercial acumen to establish and scale next-generation data services across Global Delivery. The Managing Director leads strategy for last-mile and commercial data operations; partners across Product, Sales, and Client teams to develop scalable offerings; and owns service performance, implementation, client enablement, transformation, and financial results. The role also leads a global team and maintains reliable, controlled, and scalable services across products, clients, and geographies.

Requirements

Bachelor’s degree in finance, MIS, Information Technology, or a related field of study.
15+ years of experience in Data Management, Operations, or Product management.
Demonstrated ownership of production data services.
Experience commercializing or scaling data, analytics, or managed-service offerings.
Direct participation in complex client solutioning and executive client engagements.
Experience building pricing inputs, investment cases, or service-level economics.
Evidence of moving offerings from pilot to repeatable operating scale.
Strong understanding of APIs, cloud-based data delivery, data products, reporting, and digital consumption channels.
Experience installing AI tools with governance design and oversight responsibilities.
Experience managing conflicts among client customization, strategic architecture, operational risk, and commercial return.
Record of leading global teams through growth and simplification.

Nice To Haves

Strong domain knowledge and hands-on experience in financial services, particularly Accounting, Custody, Investment Operations, and Middle Office functions such as trade capture, confirmation, settlements, reconciliations, and performance measurement.
Familiarity with State Street applications, including State Street Core Data, MCH, Custody, DHUB, and EHorizon.
Familiarity with investment management platforms, custodians, and third-party service providers.
Deep understanding of data strategy, including data lineage, quality, governance, and analysis.
Proven ability to lead transformation initiatives within financial services, focused on operational efficiency, risk mitigation, and client service excellence in asset management or investment operations.

Responsibilities

Define and execute the strategy for last-mile and commercial data operations in alignment with Data Operations and Global Delivery strategy.
Partner with Product, Sales, and Client teams to translate client demand into differentiated, scalable data-service propositions.
Develop business cases and investment priorities based on client value, revenue potential, cost-to-serve, scalability, risk, and strategic alignment.
Establish performance measures for adoption, client outcomes, service quality, financial contribution, productivity, and operating leverage.
Lead data solutioning, implementation, and adoption for complex client and business requirements.
Support senior client engagements, proposals, due diligence, service reviews, and issue resolution.
Create a disciplined model to move capabilities from concept and pilot through implementation and scaled operational delivery.
Balance strategic reuse and standardization with legitimate client-specific requirements.
Own reliable delivery and operational performance of last-mile data services across multiple products, clients, and geographies.
Establish service definitions, controls, accountabilities, escalation paths, and performance standards.
Drive incident, problem, capacity, resiliency, and service-improvement practices.
Maintain a strong control environment encompassing data quality, lineage, governance, information security, operational risk, and regulatory obligations.
Modernize service delivery through workflow automation, orchestration, reusable data products, platform adoption, and simplified operating processes.
Reduce bespoke manual activity and establish scalable delivery patterns that support growth without proportionate increases in cost or operational risk.
Partner with Technology and architecture teams to ensure solutions are resilient, sustainable, supportable, and aligned with enterprise standards.
Lead and develop a high-performing global organization with clear accountability, succession planning, and strong functional expertise.
Own workforce planning, budget management, investment prioritization, productivity commitments, and financial performance.
Promote an inclusive culture characterized by client focus, constructive challenge, disciplined execution, and continuous learning.

Benefits

Retirement savings plan (401K) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages.
Paid time off including vacation, sick leave, short-term disability, and family care responsibilities.
Access to an Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, with exclusions for certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.