Global Delivery Data Operations, Managing Director

State Street•Quincy, MA

11d

About The Position

State Street Global Delivery Data Operations is seeking a Managing Director to lead the design, commercialization, implementation, and operational management of enterprise data services. The role is responsible for turning trusted data capabilities into scalable client and business solutions that deliver measurable operational, commercial, and client outcomes. Reporting to the Head of Data Operations, the Managing Director oversees a global organization responsible for data-service implementation, solution adoption, operational execution, client onboarding, and continuous improvement. The successful candidate combines data expertise, business leadership, operational excellence, and commercial acumen to establish and scale next-generation data services across Global Delivery. The role requires engaging senior clients, shaping business cases, managing production services, resolving delivery challenges, and developing a high-performing global team. The Managing Director defines and executes strategy for last-mile and commercial data operations, partners with Product, Sales, and Client teams to develop scalable service propositions, and establishes measures for adoption, client outcomes, service quality, financial contribution, productivity, and operating leverage. The role leads data solutioning, implementation, and adoption; owns reliable service delivery and performance; and maintains controls for data quality, lineage, governance, information security, operational risk, and regulatory obligations. The role also modernizes delivery through automation, orchestration, reusable data products, platform adoption, and simplified processes; partners with Technology and architecture teams on sustainable enterprise-aligned solutions; and leads global workforce planning, budget management, investment priorities, productivity commitments, and financial performance. A bachelor's degree in finance, MIS, Information Technology, or a related field and 15+ years of experience in Data Management, Operations, or Product Management are specified.

Requirements

Bachelor’s degree in finance, MIS, Information Technology, or a related field of study.
15+ years of experience in Data Management, Operations, or Product Management.
Demonstrated ownership of production data services.
Experience commercializing or scaling data, analytics, or managed-service offerings.
Direct participation in complex client solutioning and executive client engagements.
Experience building pricing inputs, investment cases, or service-level economics.
Evidence of moving offerings from pilot to repeatable operating scale.
Strong understanding of APIs, cloud-based data delivery, data products, reporting, and digital consumption channels.
Experience installing AI tools with governance design and oversight responsibilities.
Experience managing conflicts among client customization, strategic architecture, operational risk, and commercial return.
Record of leading global teams through growth and simplification.

Nice To Haves

Strong domain knowledge and hands-on experience in financial services, particularly Accounting, Custody, Investment Operations, and Middle Office functions such as trade capture, confirmation, settlements, reconciliations, and performance measurement.
Familiarity with State Street applications, including State Street Core Data, MCH, Custody, DHUB, and EHorizon.
Familiarity with investment management platforms, custodians, and third-party service providers.
Deep understanding of data strategy, including data lineage, quality, governance, and analysis.
Proven ability to lead financial-services transformation initiatives focused on operational efficiency, risk mitigation, and client service excellence in asset management or investment operations.

Responsibilities

Define and execute the strategy for last-mile and commercial data operations in alignment with Data Operations and Global Delivery strategy.
Partner with Product, Sales, and Client teams to translate client demand into differentiated, scalable data-service propositions.
Develop business cases and investment priorities considering client value, revenue potential, cost-to-serve, scalability, risk, and strategic alignment.
Establish performance measures for adoption, client outcomes, service quality, financial contribution, productivity, and operating leverage.
Lead data solutioning, implementation, and adoption for complex client and business requirements.
Support senior client engagements, proposals, due diligence, service reviews, and issue resolution.
Create a disciplined model for advancing capabilities from concept and pilot through implementation and scaled operational delivery.
Balance strategic reuse and standardization with legitimate client-specific requirements.
Own reliable delivery and operational performance of last-mile data services across products, clients, and geographies.
Establish service definitions, controls, accountabilities, escalation paths, and performance standards.
Drive incident, problem, capacity, resiliency, and service-improvement practices.
Maintain controls for data quality, lineage, governance, information security, operational risk, and regulatory obligations.
Modernize service delivery through workflow automation, orchestration, reusable data products, platform adoption, and simplified operating processes.
Reduce bespoke manual work and establish scalable delivery patterns that support growth without proportionate increases in cost or operational risk.
Partner with Technology and architecture teams to ensure solutions are resilient, sustainable, supportable, and aligned with enterprise standards.
Lead and develop a high-performing global organization with clear accountability, succession planning, and strong functional expertise.
Own workforce planning, budget management, investment prioritization, productivity commitments, and financial performance.
Promote an inclusive culture focused on clients, constructive challenge, disciplined execution, and continuous learning.

Benefits

401(k) retirement savings plan with company match
Basic life insurance
Medical insurance
Dental insurance
Vision insurance
Long-term disability coverage
Other optional insurance coverages
Paid vacation
Paid sick leave
Short-term disability
Family-care support
Employee Assistance Program
Incentive compensation, including eligibility for annual performance-based awards
Eligibility for certain tax-advantaged savings plans
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Employee networks