Managing Director, HR Operations

Breakthrough Public Schools Home Office•Cleveland, OH

About The Position

The Managing Director of People Team Operations is a visionary leader and trusted advisor for the People Team and the broader school network. This role is pivotal in shaping a positive and effective workplace through expert guidance and collaborative partnerships. The Managing Director leverages deep knowledge of HR best practices, employment and labor law, and network policies to guide leaders in cultivating a thriving work environment. The Managing Director reports directly to the Chief People Officer and is a key member of the Expanded Leadership Team. The Managing Director of People Team Operations is responsible for ensuring our HR information system, benefits and compensation programs run smoothly, accurately and in full compliance with regulation, while also improving processes, documentation and service experience. The Managing Director acts as the primary liaison between Breakthrough and our system vendors, benefits carriers and broker, ensuring service delivery expectations are met and issues are quickly resolved. The work will directly support both employee satisfaction and business continuity.

Requirements

Demonstrated commitment to the mission and values of Breakthrough Public Schools.
Ability to build cross-functional partnerships by demonstrating and understanding organizational fundamentals and decision-making processes.
Proven ability to effectively collaborate with internal, cross-functional, and external parties and accept and respond to input and feedback
A detail-oriented approach with strong communication and follow-through
Demonstrated ability to take radical responsibility and ownership
Demonstrated problem solving skills with the ability to initiate solutions without being asked
Proven ability to own and improve operational processes
Ability to identify potential barriers to change and develop strategies to overcome them.
Excellent written and verbal communication skills
Knowledge of data systems and ability to learn more complex data operations.
Ability to create and/or run reports from HRMS/HRIS systems.
Understanding of HR processes and data, including eligibility and enrollment rules, and benefit procedures to ensure correct implementation.
Experience with HR compliance reporting
In-depth knowledge of total rewards practices, trends, and regulations.
Ability to deal with sensitive and complex situations, problems, and highly confidential information.
Ability to exercise tact and discretion; appreciation of the confidential nature of verbal and written communications and records.
A continuous improvement mindset
Bachelor's degree in Human Resources or related field required
6+ years of professional human resource operations administration experience
Experience managing third-party vendors or service providers
Experience leading HR projects or programs
Experience compiling data and preparing appropriate reports and documents
Proficient in the knowledge and use of technical computer applications, including Google Suite

Nice To Haves

SHRM-CP/SCP or HRCI PHR/SPHR strongly preferred.

Responsibilities

Lead the HRIS function including responsibility for vendor and systems integration as well as addressing technical HRIS issues from all stakeholder groups.
Responsible for People team data reporting with a high level of focus on data integrity and auditing.
Assist with testing and implementation of system upgrades, resolve system issues, mass data uploads, and perform scheduled activities.
Execute the design, implementation, communication, and administration of the company's total rewards programs
Administer employee benefit programs, including but not limited to, medical, dental, vision, life and AD&D, short and long-term disability, supplemental insurances, SERS/STRS and COBRA, from enrollment through reconciliation and compliance
Serve as the day-to-day point of contact for benefits carriers and broker, monitoring service levels, escalating issues, and driving performance
Administer leaves of absence programs, ADA accommodations, unemployment compensation, workers compensation, paid time off
Administer employee compensation programs, including but not limited to, base pay structure design, position leveling and pricing, stipends, salary step assignment and salary administration and adjustments
Respond to employee benefit and compensation inquiries clearly and professionally
Collaborate with Finance and other People team departments to ensure data accuracy and operational alignment
Partner with People team members to lead and/or assist with the delivery of projects such as position control/management, return offer letter administration, displacements, background checks for current employees