Managing Consultant – Epic Patient Flow and Capacity Management (Grand Central)

Quoris, LLC•Berwyn, IL

7d•Hybrid

About The Position

We are seeking a Managing Consultant – Epic Patient Flow and Capacity Management to lead hospitals and health systems in improving throughput, bed management, and enterprise capacity through Epic Grand Central. This role will drive implementation, optimization, and stabilization engagements while providing senior-level advisory and project leadership across complex, multi-stakeholder environments. The Managing Consultant will serve as the senior delivery lead for Epic patient flow and capacity management engagements. This individual will work directly with hospital executives, operational leaders, clinicians, informatics teams, and application teams to design practical solutions that improve throughput and capacity utilization. The ideal candidate brings deep Epic Grand Central expertise, strong project leadership capabilities, and the ability to connect operational policy, staffing models, governance, workflows, Epic configuration, reporting, and adoption into a cohesive, client-ready solution.

Requirements

Bachelor's degree from an accredited college or university.
Minimum 5 years of relevant experience in EHR implementation, optimization, healthcare technology, patient flow operations, or a related field.
Epic Grand Central certification or prior certification with ability to obtain or renew within an agreed period.
Demonstrated experience leading Epic Grand Central implementation, optimization, upgrade, stabilization, or operational improvement work.
Strong understanding of hospital patient flow, bed management, transfers, environmental services, patient transport, discharge progression, and capacity management.
Experience leading project teams, application teams, operational workgroups, or major project workstreams.
Experience developing and managing project plans, deliverables, risks, issues, dependencies, and client decisions.
Strong written and verbal communication skills including experience presenting recommendations to senior leaders.
Consulting experience or significant client-facing experience in a healthcare organization, EHR vendor, or healthcare technology environment.
Ability to travel up to 50% based on client and project requirements.
Must be eligible to work in the U.S. without sponsorship.

Nice To Haves

7+ years of relevant healthcare technology or patient flow experience.
Additional Epic certification or experience in Prelude, Cadence, ASAP, EpicCare Inpatient, OpTime, Rover, or Cogito.
Experience establishing or optimizing a health system capacity command center.
Experience with transfer centers, centralized patient placement, enterprise bed management, or multi-hospital capacity coordination.
Operational leadership experience in hospital operations, nursing, patient placement, transfer center, environmental services, or transport.
Experience with large academic medical centers, integrated delivery networks, pediatric hospitals, or multi-state health systems.
Lean, Six Sigma, project management, nursing, clinical informatics, or healthcare administration credentials.

Responsibilities

Lead Epic Grand Central implementation, optimization, assessment, and stabilization engagements.
Assess current patient flow operations, system configuration, decision rights, performance data, and organizational constraints.
Design future-state workflows for bed requests, bed assignment, patient placement, transfers, level-of-care changes, environmental services, transport, discharge progression, and capacity escalation.
Advise clients on centralized and decentralized patient placement models, transfer center operations, bed management responsibilities, escalation pathways, and capacity governance.
Support the design or optimization of capacity command centers including operating models, roles, decision authority, escalation thresholds, communication processes, technology, and performance measures.
Lead the design and validation of Epic Grand Central functionality including patient movement, bed planning, bed boards, unit and room configuration, transfer workflows, environmental services, transport, and discharge status.
Evaluate dependencies across Epic Grand Central, Prelude, Cadence, ASAP, EpicCare Inpatient, OpTime, Rover, Cogito, reporting tools, interfaces, and third-party capacity management solutions.
Translate operational requirements into system design decisions, build specifications, workflow documentation, testing scenarios, and implementation plans.
Lead integrated testing, workflow validation, clinical and operational simulations, cutover planning, training readiness, go-live support, and post-live stabilization.
Establish performance measures and reporting requirements related to occupancy, throughput, length of stay, discharge progression, bed turnaround, transport response, transfer acceptance, and capacity constraints.
Manage project scope, workplans, deliverables, risks, issues, dependencies, timelines, and team assignments.
Lead and develop consultants and client team members through structured coaching, review, and feedback.
Communicate findings, risks, recommendations, and decisions to senior client leaders clearly and directly.