Senior Consultant – Epic Patient Flow and Capacity Management

Quoris, LLC•Berwyn, IL

8d•Hybrid

About The Position

We are seeking a Senior Consultant – Epic Patient Flow and Capacity Management to support hospitals and health systems in improving clinical operations through better use of Epic Grand Central. This role will deliver hands-on implementation, optimization, and stabilization work across patient flow, bed management, capacity management, and discharge progression engagements. The Senior Consultant will independently support and deliver Epic patient flow and capacity management engagements for healthcare organizations. This individual will analyze workflows, configure and optimize Epic Grand Central functionality, lead assigned project workstreams, and work closely with hospital operations, nursing, transfer center, emergency department, environmental services, transport, clinical informatics, and Epic application teams. The ideal candidate brings hands-on Epic Grand Central experience, strong analytical skills, and a client-facing consulting background.

Requirements

Bachelor's degree from an accredited college or university.
Minimum 3 years of relevant experience in Epic implementation, patient flow operations, healthcare technology, clinical informatics, or a related field.
Epic Grand Central certification, prior certification with ability to renew, or substantial Grand Central experience with ability to obtain certification within an agreed period.
Hands-on experience configuring, implementing, optimizing, or supporting Epic Grand Central.
Experience supporting at least one Epic implementation, major upgrade, optimization initiative, or comparable patient flow technology project.
Working knowledge of hospital patient movement, bed management, patient placement, transfers, environmental services, transport, and discharge processes.
Strong analytical, written, verbal, and client-facing communication skills.
Consulting experience or comparable client-facing delivery experience.
Ability to travel up to 50% based on client and project requirements.
Must be eligible to work in the U.S. without sponsorship.

Nice To Haves

5+ years of relevant Epic, patient flow, hospital operations, or healthcare technology experience.
Additional Epic certification or experience in Prelude, Cadence, ASAP, EpicCare Inpatient, Orders, OpTime, Rover, or Cogito.
Experience with centralized patient placement, transfer center operations, enterprise bed management, or multi-hospital capacity coordination.
Experience supporting the design, implementation, or optimization of a capacity command center.
Experience with discharge progression, interdisciplinary rounds, barriers to discharge, or length-of-stay improvement initiatives.
Project management, clinical informatics, nursing informatics, Lean, or Six Sigma credentials.

Responsibilities

Support and deliver Epic Grand Central implementation, optimization, upgrade, assessment, and stabilization engagements.
Independently lead defined application, workflow, testing, reporting, data, training, or readiness workstreams.
Analyze current patient flow operations, system configuration, workflows, performance data, governance, and organizational constraints.
Design and document future-state workflows for bed requests, bed assignment, patient placement, transfers, level-of-care changes, environmental services, transport, discharge progression, and capacity escalation.
Configure and optimize Epic Grand Central functionality including patient movement, bed planning, bed boards, unit and room configuration, transfer workflows, environmental services, transport, and discharge-related tools.
Analyze dependencies across Grand Central, Prelude, Cadence, ASAP, EpicCare Inpatient, Orders, OpTime, Rover, Cogito, interfaces, and third-party capacity management technologies.
Support the design of capacity command center workflows, role definitions, escalation pathways, decision thresholds, communication processes, and performance reporting.
Develop and execute unit, application, integrated, regression, and user acceptance testing.
Support data validation and reconciliation related to beds, rooms, units, departments, patient classes, and patient movement.
Facilitate client working sessions and present findings, recommendations, design decisions, risks, and project status to operational, clinical, and technology stakeholders.
Track workstream scope, deliverables, milestones, risks, issues, dependencies, and decisions.