Manager - Specialty Coffee - Streets at Southpoint

Nordstrom • Durham, NC

22h

About The Position

The Manager of a Specialty Coffee unit oversees unit operations and serves as a coach, mentor, customer experience leader, and business driver. The role includes completing a comprehensive Manager in Training program and leading a crew to deliver consistently excellent customer service. The manager supports the unit’s success by maintaining customer satisfaction, implementing store strategy, following company procedures, and managing productivity and costs.

Requirements

• Knowledge of fresh beverages and quality food, with an interest in learning more.
• Passion for delivering exceptional customer service.
• Ability to thrive in a fast-paced environment and work a flexible schedule.
• Food handler’s card where required by local and state regulations.
• Solid communication skills and basic accounting skills.
• At least 2 years of coffee bar management experience.

Responsibilities

• Complete a comprehensive Manager in Training program covering the operation of a successful unit.
• Hire, train, manage, and motivate the crew.
• Support the unit’s success by keeping customers happy, implementing store strategy, complying with company procedures, and maintaining productivity while controlling costs.

Benefits

• Medical, vision, and dental insurance options.
• Retirement benefits, including 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program resources.
• Holidays.
• May be eligible for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed