Manager - Muchacho Decatur

Muchacho Reynoldstown•Decatur, GA

About The Position

The Manager oversees front-of-house operations at Muchacho Decatur, ensuring high standards of service and guest satisfaction. The role includes managing and developing front-of-house staff, improving operational efficiency, responding to guest needs, coordinating with kitchen and management teams, and supporting events and promotions. The Manager also helps oversee cleanliness, regulatory compliance, budgeting, labor costs, and inventory control. The position requires working in a fast-paced, high-volume restaurant environment and performing physical duties that include standing and walking for 8–10 hours per day, lifting and carrying up to 30 pounds, and working indoors and outdoors in warm or cool conditions. The role may involve noise from music and customer traffic and exposure to peanut products, egg, dairy, gluten, and soy allergens.

Requirements

Proven experience in a managerial role within the hospitality or restaurant industry.
At least 1 year of experience in restaurant management or hospitality management.
Excellent communication skills for interacting effectively with customers and staff.
Strong leadership abilities with a focus on teamwork and collaboration.
Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.
Proficiency with computer software, including POS systems and inventory management tools.
Ability to stand and walk for 8–10 hours per day.
Ability to lift and carry up to 30 pounds.
Ability to frequently stand, walk, reach, feel, bend, stoop, carry, finely manipulate, and key in data.
Ability to work in warm and cool environments, indoors and outdoors, and tolerate elevated noise levels.
Ability to tolerate potential exposure to peanut products, egg, dairy, gluten, and soy allergens.
Punctuality in meeting personal schedule requirements.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
Food safety certification is a plus.
Responsible alcohol service certification is a plus.

Responsibilities

Oversee front-of-house operations and ensure high standards of service and guest satisfaction.
Train, mentor, and manage servers, hosts, bartenders, and other front-of-house staff.
Develop and implement operational policies and procedures to improve efficiency and service quality.
Handle guest inquiries, concerns, and complaints professionally and promptly.
Collaborate with kitchen and management teams to support communication and service flow.
Monitor service metrics and guest feedback to identify areas for improvement.
Help plan and execute special events, promotions, and themed nights.
Maintain cleanliness and organization of the dining area, bar, and other public spaces.
Ensure compliance with health, safety, and sanitation regulations.
Assist with budgeting and financial management, including labor costs and inventory control.
Meet personal schedule requirements punctually and maintain a well-manicured appearance that reflects the restaurant's image.