Manager-593 (Phone Center)

Hillsborough Clerk of Court & Comptroller•Tampa, FL

7d•Onsite

About The Position

Under general direction, the Manager oversees the operations of an assigned functional area, including administrative and operational functions for clerical, technical, and professional activities. The role ensures compliance with applicable federal, state, and local regulations and evaluates workflow and productivity to support effective operations and efficient resource allocation. Responsibilities may include interpreting and applying statutes, rules, policies, orders, and procedures; fiscal functions such as budgeting, collections, reconciliation, and cashiering; mandated reporting and performance measures; projects involving system implementations, enhancements, upgrades, training, and testing; and human resources functions such as hiring, performance management, training, disciplinary actions, and employee relations. The position manages daily operations and programs, supervises staff, monitors work quality and productivity, supports budget development and monitoring without direct budget approval authority, and helps establish procedures and improve business processes. It works with other departments, agencies, stakeholders, and the public, and participates in projects, systems changes, and compliance efforts. The position is fully on-site and is classified as unclassified, at-will employment. The posted starting salary is $28.82 per hour ($59,945.60 annually).

Requirements

Associate degree and five years of recent, relevant work experience, including personnel management duties, or an equivalent combination of education, training, and experience that provides the stated job-specific competencies.
Experience performing personnel management duties such as supervising, training, hiring, disciplinary action, counseling, performance evaluations, and recommending transfers, promotions, and employee separations, unless an equivalent combination is accepted.
Knowledge of English grammar, spelling, arithmetic, and legal terminology.
Knowledge of the functions, services, procedures, and regulations of the assigned area and ability to perform related specialized tasks.
Knowledge of and ability to implement policies and procedures for records maintenance, retention, and destruction.
Knowledge of budgetary procedures and controls and management principles.
Basic project management skills and ability to multitask while achieving project goals.
Knowledge of and ability to interpret laws, rules, statutes, and regulations governing the Clerk’s Office.
Ability to use initiative and sound judgment; use computer systems, software, and office equipment; and support alignment with the Clerk’s strategic plan, goals, and vision.
Ability to recruit, select, develop, retain, coach, counsel, and mentor staff.
Excellent oral and written communication skills, including presenting comments and recommendations clearly and concisely and interacting with staff at all organizational levels and the public.
Ability to develop solutions using new methods and processes; prepare and maintain records and reports; schedule, assign, monitor, review, and evaluate others’ work; and contribute as a team player and leader.
Must attach transcripts, a diploma, or certifications documenting minimum qualifications unless substituting equivalent direct experience for the education requirement.

Nice To Haves

A degree is preferred, although equivalent direct experience is acceptable.

Responsibilities

Manage day-to-day operations of the assigned functional area and coordinate and administer programs and resources.
Review and act on administrative and operational matters.
Help develop work standards, guidelines, goals, objectives, policies, and procedures; guide, train, motivate, and evaluate staff and initiate corrective action as needed.
Evaluate staff workflow and productivity using statistical and other tracking models.
Assess staffing needs, identify shortfalls, and support effective personnel selection, training, and assignments.
Maintain working relationships with other departments, agencies, and stakeholders and provide feedback to promote efficient communication and services.
Assist with creating, monitoring, and updating the departmental budget; the position has no direct budget approval responsibility.
Ensure proper use and custody of the Clerk’s assets.
Supervise subordinate staff, monitor performance, and assist with day-to-day problems and personnel counseling.
Perform personnel management duties, including supervising, training, hiring, discipline, counseling, performance evaluations, and recommendations regarding transfer, promotion, and separation.
Assist in designing and updating procedures and communicate and implement new or revised procedures.
Recommend and establish modifications to business processes.
Monitor workflow, data accuracy, and work quality; maintain statistical reports and develop, implement, and enhance controls, reports, and systems to support compliance and efficiency.
Help define, compile, and evaluate departmental performance measures and outputs.
Help establish goals, objectives, and timetables consistent with governing requirements and the Clerk’s strategic plan.
Review current and revised laws, ensure compliance, and recommend procedures and methods for implementation.
Participate in planning, implementation, testing, and operational evaluation of new or modified automated processing and data management systems, as well as other special projects.
Provide oversight and direction in response to inquiries from the public, departments, agencies, and stakeholders.
Attend seminars and training to stay current on technology, trends, legal duties, and requirements relevant to the assigned area.
Perform other duties as needed, including duties performed by subordinate staff.