Manager Emporia

Waters Hardware•Emporia, KS

20h

About The Position

The Manager oversees the store’s day-to-day operations, including maximizing sales, minimizing expenses, optimizing merchandising, and modeling outstanding customer service. The Manager positively represents Waters Hardware in a manner consistent with company values and helps build an efficient, motivated, and productive sales team. The role includes store operations, employee supervision, customer issue resolution, inventory management, merchandising, promotions, and safety.

Requirements

Outstanding customer service skills and a professional attitude.
Excellent written and verbal communication skills.
Commitment to continued learning and training and development.
Project management skills, including coordinating projects and completing them on time and within budget.
Ability to supervise employees and understand leadership fundamentals.
Strong knowledge of the products in the store.
Motivated, organized self-starter who can think independently and solve problems.
Understanding of store operations, including finances, inventory control, and pricing strategy.
Strong math, reading, writing, and communication skills.
Knowledge of effective sales methods and techniques.
Ability to operate the store’s point-of-sale system efficiently.
Knowledge of MS Word and PowerPoint.
Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

Model excellent customer service and assist customers when needed.
Oversee daily store opening and closing.
Interview, hire, train, appraise, and discipline employees, and plan weekly schedules.
Foster a team environment that encourages outstanding customer service and contributes to business success.
Respond promptly to customer complaints and resolve them as effectively as possible.
Maintain appropriate inventory levels and direct cycle counts.
Coordinate sales promotions, marketing, and special events.
Direct store merchandising; keep the store clean and organized and maintain signage.
Ensure the sales floor stays clean and orderly.
Participate in weekly merchandise ordering and oversee deliveries and restocking.
Model safe practices, create a safe work environment, and ensure compliance with store policies and safety standards.
Protect inventory and store property against internal and external loss, responding according to store policy.
Drive company growth by increasing sales and reducing expenses.
Build a strong team of motivated and productive retail associates.
Expand knowledge of retail operations, including inventory management and pricing strategies.