Manager, Workforce Scheduling Services (WSS)
About The Position
Come work as a Manager, Workforce Scheduling Services (WSS) with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Manager, Workforce Scheduling Services (WSS) to join the Workforce Operations Team. Apply today to join our team! As a Manager, Workforce Scheduling Services (WSS) with Vancouver Coastal Health you will: Be accountable for leading and delivering staffing services for the designated Community of Care (CoC) and across Vancouver Coastal Health (VCH), and meeting or exceeding service delivery and quality objectives. Provide leadership, management and support to designated staff, monitor workloads to meet operational requirements, and maintain effective utilization of resources, tools and services to effectively manage services. Develop and foster constructive and collaborative relationships with vendors, key customers and other stakeholders to identify issues and implement solutions that are mutually beneficial. Implement and evaluate key quality indicators, develop business improvement plans, goals and objectives and partner with VCH Financial Operations, Employee Engagement and departmental/clinical leadership to ensure customer needs are met. Primary external partnerships include Payroll and Records and Benefits providers, provincial strategic planning groups, system providers, other health authorities and provincial union representatives. Represent VCH Workforce Scheduling Services with HEABC, Unions and the Provincial Scheduling Directors committee to support a consistent and efficient response to staffing needs across the organization.
Requirements
- Bachelor’s Degree in Business Administration or related field.
- Minimum of seven (7) years’ recent, related staffing and payroll experience, including at least four (4) years in a supervisory capacity or an equivalent combination of experience, education and training.
- Comprehensive knowledge of staffing and timekeeping principles as well as related healthcare collective agreement language, legislation, regulations, practices and guidelines.
- Expertise in computer-based payroll/financial, time capture and scheduling systems including computer controls, terms and conditions and regulations.
- Understands the functional complexities of integrated, multifaceted human resources, timekeeping, payroll and benefits systems
- A working knowledge of the KRONOS Workforce Central systems, staffing and scheduling processes and collective agreement interpretation.
- Demonstrated ability to provide leadership to staff in attainment of exceptional service, goals and objectives.
- Highly developed interpersonal and communications skills; facilitates, collaborates and negotiates with others.
- Strong organizational skills; able to prioritize, plan, organize workloads and manage client expectations.
- Quality service orientation; continuously seeks to develop and improve service delivery, standards and practices.
- Uses broad knowledge and experience in human resources, payroll and benefits practices and related business processes.
- Broad knowledge of health care policies, practices and procedures as they related to general accounting section responsibilities.
Nice To Haves
- Prior experience with timekeeping and staffing systems and project planning and control is preferred.
Responsibilities
- Be accountable for leading and delivering staffing services for the designated Community of Care (CoC) and across Vancouver Coastal Health (VCH), and meeting or exceeding service delivery and quality objectives.
- Provide leadership, management and support to designated staff, monitor workloads to meet operational requirements, and maintain effective utilization of resources, tools and services to effectively manage services.
- Develop and foster constructive and collaborative relationships with vendors, key customers and other stakeholders to identify issues and implement solutions that are mutually beneficial.
- Implement and evaluate key quality indicators, develop business improvement plans, goals and objectives and partner with VCH Financial Operations, Employee Engagement and departmental/clinical leadership to ensure customer needs are met.
- Represent VCH Workforce Scheduling Services with HEABC, Unions and the Provincial Scheduling Directors committee to support a consistent and efficient response to staffing needs across the organization.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Full-time
Career Level
Manager
