Manager, Workforce Management

Six Flags Entertainment Corporation•Doswell, VA

About The Position

The Manager, Workforce Management is responsible for scheduling and reporting staffing needs, forecasting and reporting business metrics, and directing the scheduling process to ensure appropriate staffing levels for the park. The role works with Internal Audit, HR, and Payroll to uphold policies and procedures, and identifies obstacles in partnership with the Park Manager and Regional Director of WFM. The position supports park management in maximizing guest service and profitability through efficient labor use. It oversees labor scheduling, forecasting, reporting, workforce optimization, and performance metrics. The Manager also owns the WFM system, monitors labor productivity, and works with management and HR to ensure staffing plans, training, certifications, and corrective actions align with operational needs and applicable policies.

Requirements

Bachelor’s degree in Math, Statistics, Finance, Business, Economics, Computer Science, or a related field, or equivalent experience.
At least 2 years of scheduling experience for a large-scale organization.
At least 2 years of supervisory or managerial experience.
At least 2 years of experience with WFM software or solutions.
Proficient interpersonal skills.
Proficient written and verbal communication skills.
Solutions-oriented mentality with a data-driven approach.
Ability to create SOP documentation and manage large-scale communication inflow.
Ability to work various shifts and days, including nights, weekends, and holiday periods, to meet business needs.

Responsibilities

Work with park management teams to maximize guest service and profitability through efficient use of labor.
Oversee labor scheduling processes and provide cross-functional support to departmental managers in forecasting and reporting.
Recommend improvements based on reports.
Monitor labor productivity using the WFM system, reports, and dashboards, and provide feedback to operating divisions and the General Manager regarding over- and under-scheduling.
Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
Work with management teams to oversee workforce optimization programs and promote innovation and standardized best practices across divisions.
Serve as the WFM system owner and work with the vendor and Corporate Director of WFM on system issues and upgrades.
Define key metrics that help managers understand business performance and establish reporting methods for WFM-related metrics.
Stay current on internal work processes, policies, and procedures; identify recurring problems and contribute ideas for resolving them.
Analyze and manage team member training and certifications to ensure workers are placed in appropriate positions.
Work with Internal Audit, HR, and management teams to identify opportunities related to regulatory and company policies, and coordinate necessary corrective actions with management.
Work with HR to ensure staffing needs and anticipated turnover are accurate.