About The Position

The Manager, Visual Merchandising enhances the customer experience through creative merchandise presentations, seasonal fashion trend statements, and three-dimensional visual displays. The role refreshes style and outfit presentations frequently to engage repeat and new customers and partners with Style Merchandise Managers on workload planning, new receipt placement, and visual styling to create a cohesive customer experience. The manager uses visual elements strategically, recruits colleagues with creative and style talent, analyzes business reports, ensures promotional accuracy, and coordinates merchandise moves with other store leaders. The role also implements policies and procedures and guides store management on merchandising standards and techniques.

Requirements

  • Deep understanding of visual merchandising concepts, creative presentation, and three-dimensional display techniques.
  • Ability to collaborate with Style Merchandise Managers and coordinate workload planning and visual styling.
  • Ability to establish training standards, develop colleagues, and coach teams to uphold visual standards.
  • Analytical and strategic decision-making skills, including the ability to evaluate business reports and address business results.
  • Ability to adapt visual strategies to changing fashion trends and market preferences.
  • Effective written and verbal communication skills; ability to draft reports and other communications and present to management and internal and external business partners.
  • Ability to interpret technical documents, including safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
  • Ability to lift at least 30 pounds, stand for at least two consecutive hours, and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
  • Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

  • Bachelor’s degree or equivalent work experience in a related field.
  • Passion for retail, awareness of industry trends, and interest in continuously improving the in-store experience.
  • Experience recruiting colleagues with relevant experience and creative talent.

Responsibilities

  • Re-establish training standards, experiences, and tools to enhance institutional skill levels.
  • Increase the frequency of style and outfit refreshes to engage repeat customers and attract new customers; test the frequency and detail of VMDs.
  • Partner with the Style Merchandise Manager to coordinate workload planning, new receipt placement, visual styling, and sales setups to optimize the customer experience.
  • Evaluate and enhance the shopping experience by strategically placing visual elements in relevant areas.
  • Create engaging in-store displays that support sales and store profitability, paying close attention to merchandise arrangement and presentation.
  • Analyze business reports, take action to capitalize on strengths and address deficiencies, and partner with the Executive team to ensure strong execution.
  • Ensure accuracy of promotional presentations, merchandise placement, seasonal fashion trend statements, and sales and event setups.
  • Coordinate selling-floor fixture and merchandise moves with other Store Leaders.
  • Promote shortage awareness and implement applicable policies and procedures.
  • Guide store management and support teams on merchandising standards, fixture use, and techniques.
  • Foster an environment of acceptance and respect that strengthens relationships and authentic connections with colleagues, customers, and communities.
  • Recruit colleagues with relevant experience, creative talent, and a focus on visual execution and style inspiration; support the store's visual workload.
  • Perform other duties as assigned.

Benefits

  • Competitive pay and benefits.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off and eight paid holidays.
  • Continuous learning and leadership development.
  • Colleague Resource Groups and volunteer opportunities.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal and financial advice.
  • Tuition reimbursement.
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