Manager V, Operations and Customer Quality Engineer - (M5)

Applied Materials • Gloucester, MA

2d • $144,000 - $198,000

About The Position

Applied Materials is seeking an experienced Manufacturing Quality Leader for its Gloucester, Massachusetts manufacturing operations. The role leads factory Manufacturing Quality execution and performance improvement, including MRRT, Metrology, quality metrics, and achievement of AOP objectives. The leader is accountable for measurable improvements in DMRs, scrap, manufacturing nonconformances, and quality-related factory disruptions, while strengthening root-cause problem solving and recurrence prevention.

The position leads the on-site Metrology organization and factory quality escalations; owns Manufacturing Quality AOP metrics, scorecards, performance reviews, escalations, and QBR reporting; and drives corrective and preventive action to resolve systemic issues. It partners with Operations, Engineering, Supply Chain, Supplier Quality, and Customer Quality, and builds a high-performing Manufacturing Quality organization. The role also develops and supports direct reports, drives standardization and continuous improvement across business units, oversees the division's ISO certification process, and handles special projects as assigned.

The role requires substantial manufacturing and quality leadership experience, strong expertise in nonconformance management and structured problem solving, and the ability to use factory data to deliver operational improvements. The position manages multiple related teams, sets organizational priorities, and influences internal and external stakeholders, including senior management. It requires compliance with Applied Materials' Standards of Business Conduct.

Requirements

• Bachelor's degree.
• 10–15 years of experience, as stated in the Additional Information section.
• Significant progressive experience in manufacturing, quality engineering, operations engineering, or a related technical leadership function.
• Demonstrated experience leading manufacturing or factory quality organizations or teams in a complex manufacturing environment.
• Strong working knowledge of nonconformance management, MRB, root-cause analysis, corrective action, and defect-prevention methodologies.
• Demonstrated ability to use factory metrics such as DMR, scrap, nonconformance, and production-impact data to prioritize and drive improvement.
• Experience leading cross-functional problem solving across Quality, Operations, and Engineering.
• Demonstrated people-leadership capability, including organizational development, coaching, accountability, and performance management.
• Strong executive communication skills and ability to translate complex quality issues into clear business risks, priorities, and corrective actions.
• Advanced degree in Engineering, Quality, Operations, or Business, as listed under Business Expertise.
• 15+ years of progressive manufacturing or quality experience and 10+ years in people or organizational leadership, as listed under Business Expertise.
• Ability to understand how the discipline integrates within the segment or function.
• Ability to manage multiple related teams, set organizational priorities, and allocate resources.
• Ability to identify and resolve complex technical, operational, and organizational problems; assess risks and opportunities; and make reasoned judgments.
• Ability to influence others internally and externally, including senior management.
• Understanding of and compliance with Applied Materials' global Standards of Business Conduct.

Nice To Haves

• Experience in semiconductor equipment, capital equipment, medical technology, aerospace, automotive, or another complex or high-reliability manufacturing environment.
• Experience leading Metrology, calibration, or measurement-system organizations.
• Working knowledge of Lean Manufacturing, Six Sigma, 8D, DMAIC, FMEA, SPC, RCCA, and structured problem-solving methodologies.
• Experience developing and managing factory Quality KPIs, AOP objectives, operating reviews, and executive or QBR reporting.
• Experience driving measurable improvements in scrap, defects, nonconformance recurrence, factory uptime, or cost of poor quality.
• ASQ certifications such as CQE or CMQ/OE, Lean Six Sigma Black Belt, or equivalent professional certification.
• Demonstrated success deploying common quality operating models across multiple products, factories, or business units.

Responsibilities

• Lead overall Manufacturing Quality performance for the Gloucester factory.
• Own strategies and actions to reduce DMRs, scrap, Manufacturing IOF Nonconformances, and quality-related factory disruptions against AOP objectives.
• Lead MRRT and factory quality escalation, including risk assessment, containment, ownership, and corrective action.
• Lead the on-site Metrology organization, including measurement-system and calibration governance.
• Own Manufacturing Quality AOP metrics, scorecards, performance reviews, manufacturing escalations, and QBR reporting.
• Drive disciplined root-cause analysis and corrective and preventive action to eliminate recurring factory quality issues.
• Partner across Operations, Engineering, Supply Chain, Supplier Quality, and Customer Quality to resolve systemic manufacturing issues.
• Strengthen factory execution through effective MRB, nonconformance disposition, containment, and recurrence prevention.
• Build and develop a high-performing Manufacturing Quality organization, including technical capability, accountability, and succession planning.
• Drive standardization and continuous improvement of Manufacturing Quality processes and operating practices in alignment with other Applied Materials business units.
• Provide leadership and support to subordinates in meeting quality assurance system requirements and department and company goals, with consideration for safety, quality, productivity, and cost.
• Evaluate audit staff performance and effectiveness at project completion.
• Evaluate and develop direct reports through IDPs, EDRs, continuous feedback, and annual performance reviews.
• Oversee the division's ISO certification process.
• Develop, deliver, and cascade quality training and courses, and monitor training for compatibility with current programs.
• Manage company-wide, cross-functional quality programs and related business processes, including defining, specifying, and implementing standards, methods, and procedures.
• Establish, influence, and manage multiple business segments, focusing on business and operational results through continuous improvement methods.
• Handle special projects as assigned.

Benefits

• Comprehensive benefits package.
• Candidates may be eligible for participation in a bonus program and a stock award program, as applicable.
• Supportive work culture that encourages learning, development, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager