Manager V, Operations and Customer Quality Engineer - (M5)

Applied Materials • Austin, TX

1d • $144,000 - $198,000

About The Position

Applied Materials is seeking an experienced Manufacturing Quality Leader to lead factory quality performance for its Gloucester manufacturing operations. The role is accountable for Manufacturing Quality execution, factory performance improvement, MRRT, Metrology, Quality Metrics, and achievement of AOP objectives. It will drive measurable improvements in DMRs, scrap, manufacturing nonconformances, and quality-related factory disruptions while strengthening root-cause problem solving and recurrence prevention.

The position leads manufacturing quality performance, factory quality escalation, metrology governance, AOP metrics and reporting, corrective and preventive action, and cross-functional resolution of systemic manufacturing issues. It also builds and develops the Manufacturing Quality organization, supports quality assurance system requirements and company goals, oversees the division’s ISO certification process, and handles special projects as assigned. The role includes travel of 10% and is based in Austin, Texas; relocation is eligible.

Requirements

• Bachelor’s degree; the posting also lists an advanced degree in Engineering, Quality, Operations, or Business under Business Expertise.
• Significant progressive experience in manufacturing, quality engineering, operations engineering, or a related technical leadership function.
• Demonstrated experience leading manufacturing or factory quality organizations or teams in a complex manufacturing environment.
• Strong working knowledge of nonconformance management, MRB, root-cause analysis, corrective action, and defect-prevention methodologies.
• Ability to use factory metrics such as DMR, scrap, nonconformance, and production-impact data to prioritize and drive improvement.
• Experience leading cross-functional problem solving across Quality, Operations, and Engineering.
• People-leadership capability, including organizational development, coaching, accountability, and performance management.
• Strong executive communication skills, including translating complex quality issues into clear business risks, priorities, and corrective actions.
• Experience in semiconductor equipment, capital equipment, medical technology, aerospace, automotive, or another complex or high-reliability manufacturing environment.
• Experience leading Metrology, calibration, or measurement-system organizations.
• Working knowledge of Lean Manufacturing, Six Sigma, 8D, DMAIC, FMEA, SPC, RCCA, and structured problem-solving methodologies.
• Experience developing and managing factory Quality KPIs, AOP objectives, operating reviews, and executive/QBR reporting.
• Experience driving measurable improvement in scrap, defects, nonconformance recurrence, factory uptime, or cost of poor quality.
• Ability to manage multiple related teams, set organizational priorities, and allocate resources.
• Analytical and critical-thinking skills, including assessing risks and opportunities, questioning assumptions, considering multiple perspectives, and making reasoned judgments.
• Ability to influence internal and external stakeholders, including senior management.
• Understand and comply with Applied Materials’ Standards of Business Conduct and demonstrate its core values and ethical conduct.
• Available to travel 10% of the time.

Nice To Haves

• ASQ certifications such as CQE or CMQ/OE, Lean Six Sigma Black Belt, or equivalent professional certification.
• Demonstrated success deploying common quality operating models across multiple products, factories, or business units.
• Relocation eligibility is available.

Responsibilities

• Lead overall Manufacturing Quality performance for the Gloucester factory.
• Own strategies and actions to reduce DMRs, scrap, Manufacturing IOF nonconformances, and quality-related factory disruptions against established AOP objectives.
• Lead MRRT and factory quality escalation, ensuring effective risk assessment, containment, ownership, and corrective action.
• Lead the on-site Metrology organization, including measurement-system and calibration governance.
• Own Manufacturing Quality AOP metrics, scorecards, performance reviews, manufacturing escalations, and QBR reporting.
• Drive disciplined root-cause analysis and corrective/preventive action to eliminate recurring factory quality issues.
• Partner across Operations, Engineering, Supply Chain, Supplier Quality, and Customer Quality to resolve systemic manufacturing issues.
• Strengthen factory execution through effective MRB, nonconformance disposition, containment, and recurrence prevention.
• Build and develop a high-performing Manufacturing Quality organization, including technical capability, accountability, and succession planning.
• Drive standardization and continuous improvement of Manufacturing Quality processes and operating practices in harmonization with other business units.
• Provide leadership and support to subordinates in meeting quality assurance system requirements and department and company goals, considering safety, quality, productivity, and cost.
• Evaluate the performance and effectiveness of audit staff at project completion.
• Evaluate and develop direct reports through IDPs, EDRs, continuous feedback, and annual performance reviews.
• Oversee the division’s ISO certification process and handle special projects as assigned.
• Define, specify, and implement standards, methods, and procedures for company-wide, cross-functional quality programs and related business processes.
• Develop, deliver, and cascade quality training and courses, and monitor training for compatibility with current programs.
• Establish, influence, and manage multiple business segments with a focus on business and operational results through continuous improvement methods.

Benefits

• Comprehensive benefits package.
• Potential eligibility for participation in a bonus program.
• Potential eligibility for a stock award program.
• Supportive work culture that encourages learning, development, and career growth.
• Programs and support focused on employee health, wellbeing, and personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager