Manager V, Operations and Customer Quality Engineer - (M5)

Applied Materials•Gloucester, MA

13h•Onsite

About The Position

Applied Materials is seeking an experienced Manufacturing Quality Leader to lead factory quality performance for its Gloucester, Massachusetts manufacturing operations. The position is accountable for Manufacturing Quality execution, factory performance improvement, MRRT, Metrology, Quality Metrics, and achievement of AOP objectives. It drives measurable improvements in DMRs, scrap, manufacturing nonconformances, and quality-related factory disruptions while strengthening root-cause problem solving and recurrence prevention. The role leads the factory’s Manufacturing Quality organization and performance, including quality strategies, escalation, metrology governance, AOP metrics, scorecards, performance reviews, and QBR reporting. It partners with Operations, Engineering, Supply Chain, Supplier Quality, and Customer Quality to resolve systemic issues and improve manufacturing execution. The manager also develops staff and organizational capability, oversees the division’s ISO certification process, and standardizes and continuously improves quality processes across business units. The position requires comprehensive knowledge of manufacturing quality and related functions, substantial progressive manufacturing or quality experience, and demonstrated leadership of teams in a complex manufacturing environment. It influences business segments and senior stakeholders, applies structured problem-solving and continuous-improvement methods, and supports safety, quality, productivity, and cost objectives. Travel is 10% of the time, and relocation is eligible.

Requirements

Bachelor’s degree; the posting also specifies an advanced degree in Engineering, Quality, Operations, or Business under Business Expertise.
10–15 years of experience is listed in the Education and Experience section; the Business Expertise section specifies 15+ years of progressive manufacturing or quality experience and 10+ years in people or organizational leadership.
Significant progressive experience in manufacturing, quality engineering, operations engineering, or a related technical leadership function.
Demonstrated experience leading manufacturing or factory quality organizations or teams in a complex manufacturing environment.
Strong working knowledge of nonconformance management, MRB, root-cause analysis, corrective action, and defect-prevention methodologies.
Ability to use factory metrics such as DMR, scrap, nonconformance, and production-impact data to prioritize and drive improvement.
Experience leading cross-functional problem solving across Quality, Operations, and Engineering.
Demonstrated people-leadership capability, including organizational development, coaching, accountability, and performance management.
Strong executive communication skills and ability to translate complex quality issues into clear business risks, priorities, and corrective actions.
Analytical thinking and ability to assess risks and opportunities to develop effective solutions.
Critical thinking, including questioning assumptions, considering multiple perspectives, and making reasoned judgments.
Ability to manage multiple related teams, set organizational priorities, and allocate resources.
Ability to influence internal and external stakeholders, including senior management.
Working knowledge of Lean Manufacturing, Six Sigma, 8D, DMAIC, FMEA, SPC, RCCA, and structured problem-solving methodologies.
Experience developing and managing factory Quality KPIs, AOP objectives, operating reviews, and executive or QBR reporting.
Experience driving measurable improvement in scrap, defects, nonconformance recurrence, factory uptime, or cost of poor quality.
Understanding of how the quality discipline integrates within the segment or function and of related job families.
Understanding of and ongoing compliance with Applied Materials’ global Standards of Business Conduct.

Nice To Haves

Experience in semiconductor equipment, capital equipment, medical technology, aerospace, automotive, or other complex or high-reliability manufacturing environments.
Experience leading Metrology, calibration, or measurement-system organizations.
ASQ certifications such as CQE or CMQ/OE, Lean Six Sigma Black Belt, or equivalent professional certification.
Demonstrated success deploying common quality operating models across multiple products, factories, or business units.

Responsibilities

Lead overall Manufacturing Quality performance for the Gloucester factory.
Own strategies and actions to reduce DMRs, scrap, Manufacturing IOF nonconformances, and quality-related factory disruptions against AOP objectives.
Lead MRRT and factory quality escalation, ensuring risk assessment, containment, ownership, and corrective action.
Lead the on-site Metrology organization, including measurement-system and calibration governance.
Own Manufacturing Quality AOP metrics, scorecards, performance reviews, manufacturing escalations, and QBR reporting.
Drive root-cause analysis and corrective and preventive action to eliminate recurring factory quality issues.
Partner with Operations, Engineering, Supply Chain, Supplier Quality, and Customer Quality to resolve systemic manufacturing issues.
Strengthen factory execution through MRB, nonconformance disposition, containment, and recurrence prevention.
Build and develop a high-performing Manufacturing Quality organization, including technical capability, accountability, and succession planning.
Standardize and continuously improve Manufacturing Quality processes and operating practices in harmonization with other Applied Materials business units.
Manage company-wide, cross-functional quality programs and related business processes, including defining, specifying, and implementing standards, methods, and procedures.
Develop, deliver, and cascade quality training and courses; monitor training for compatibility with current programs.
Establish, influence, and manage multiple business segments with a focus on business and operational results using continuous-improvement methods.
Provide leadership and support to subordinates in meeting quality assurance system requirements and department and company goals, with consideration for safety, quality, productivity, and cost.
Evaluate the performance and effectiveness of audit staff at project completion.
Evaluate and develop direct reports through IDPs, EDRs, continuous feedback, and annual performance reviews.
Oversee the division’s ISO certification process.
Handle special projects as assigned.
Comply with Applied Materials’ Standards of Business Conduct and demonstrate ethical conduct reflecting company core values.