Manager, User Experience Research

Vanguard•Malvern, PA

1d•Hybrid

About The Position

In this role you will lead a diverse, inclusive team comprised of various seniority levels of CX Researchers. Provide mentorship and coaching to continuously develop people. Set standards and expectations, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Hire and onboard new researchers as needed. Partner with teams across CXD and Advice to inform, inspire, and validate design and product decisions. Amplify research and hold teams accountable to findings through changes to roadmaps and organizational thinking. Prioritize and coordinate research activities through cross-functional partnerships and a keen focus on impact. Work with key Advice partners and your leadership team to continuously refine an organizational structure that meets the needs of crew development, solves problems for our clients, and delivers clear outcomes. Identify and execute on strategic research studies using a wide variety of research methods as well as human-centered principles. Participate in special projects and perform other duties as assigned. A client experience that delivers Vanguard, a recognized employer of choice, is a leading investment management firm driven by a low cost, 100% client-focused model. Vanguard believes that client experience is core to continued growth and success in the marketplace. As such, we are focused on delivering world-class experiences and investor outcomes at speed through multidisciplinary lab teams fully organized around client journeys.

Requirements

Minimum of 8+ years of hands-on UX research experience, familiarity with various qualitative and quantitative methods and experience integrating user research into product and design
Experience and vested interest in managing others
Minimum BA/BS degree in a related field or the equivalent combination of training and experience, with degree in HCI, Psychology, Sociology, Human Factors, Usability, or Information Science; advanced degree or equivalent industry experience preferred

Nice To Haves

Compelling communication and presentation skills with emphasis on meeting and working session facilitation
Demonstrated ability to prioritize initiatives and amplify research in order to influence strategic decisions, such as roadmaps, product designs, design choices, and organizational empathy for the humans who use our experiences
Strong servant leadership ethos and experience balancing multiple priorities
Strong business acumen; an understanding of business goals, strategies, and pressures while being aware of industry trends and competitive actions as a context for managing the UX research team and practice.

Responsibilities

Lead a diverse, inclusive team comprised of various seniority levels of CX Researchers.
Provide mentorship and coaching to continuously develop people.
Set standards and expectations, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
Hire and onboard new researchers as needed.
Partner with teams across CXD and Advice to inform, inspire, and validate design and product decisions.
Amplify research and hold teams accountable to findings through changes to roadmaps and organizational thinking.
Prioritize and coordinate research activities through cross-functional partnerships and a keen focus on impact.
Work with key Advice partners and your leadership team to continuously refine an organizational structure that meets the needs of crew development, solves problems for our clients, and delivers clear outcomes.
Identify and execute on strategic research studies using a wide variety of research methods as well as human-centered principles.
Participate in special projects and perform other duties as assigned.