Senior Manager, User Experience

Momentive Software•Atlanta, GA

1d•Remote

About The Position

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Requirements

Bachelor's degree in design, HCI, or equivalent work experience
8+ years of UX/product design experience, with at least 3 years in a senior or lead design role
Direct experience designing cross-product or platform-level experiences, not just single-product feature work
Experience designing AI-powered interfaces in production: conversational UX, recommendation systems, agentic patterns, or similar
Track record of establishing design systems or interaction patterns adopted across multiple product teams
Systems-level design thinking: ability to design for journeys that span multiple products, entry points, and user contexts
Deep understanding of AI interaction design challenges: communicating confidence levels, handling errors gracefully, designing for non-deterministic outputs, and building user trust in AI-generated content
Demonstrated use of AI tools in your own design workflow, including rapid prototyping, research synthesis, and concept validation
Strong information architecture skills, especially in complex multi-product environments
Ability to balance user experience quality with shipping speed. Comfort making pragmatic design trade-offs while maintaining a clear vision for where the experience is headed
Excellent communication and storytelling skills, with the ability to articulate design rationale to engineering, product, and executive audiences
Experience leading or mentoring designers, with the ability to set direction and maintain quality across a distributed design effort
Comfort operating as the design voice in cross-functional leadership discussions, advocating for customer experience alongside technical and business considerations

Nice To Haves

Background in SaaS, enterprise software, or multi-product platform design preferred
Background in the Association or Non-Profit space is a big bonus

Responsibilities

Define the unified experience vision for how customers interact with MomentiveIQ across the full product portfolio
Design the cross-product navigation and interaction patterns that allow customers to move fluidly between products
Establish the design system and interaction patterns for AI-powered interfaces: conversational UX, proactive recommendations, inline intelligence, and agentic workflows
Own the information architecture that determines how AI-generated insights, suggestions, and actions surface within and across products
Lead user research to understand how customers currently navigate the portfolio, where they get stuck, and how we can reduce friction
Use AI tools to accelerate your design process: rapid prototyping, synthetic user testing, automated research synthesis, and concept generation that you refine with design expertise
Partner closely with product, engineering, and architecture to ensure the platform's capabilities are expressed through experiences that customers can actually understand and trust
Collaborate with product managers across the portfolio to ensure their individual product experiences connect coherently through MomentiveIQ
Build and maintain design standards that make it easy for products to implement MomentiveIQ patterns consistently
Establish and run cross-product usability testing and validation cycles to measure whether the unified experience is actually working for customers
Advocate for the customer's experience of the portfolio as a whole, especially in cases where individual product priorities conflict with cross-product coherence
Stay current on AI interaction design patterns, emerging UX paradigms for intelligent systems, and how leading platforms are solving similar cross-product challenges