Manager, USCM Fraud Monitoring Team

Scotiabank•Dallas, TX

3d•Onsite

About The Position

The Manager, Fraud Program Management is responsible for supporting the implementation, execution, and ongoing management of the Bank’s Fraud Program within the U.S. market. The role focuses on driving the delivery of fraud initiatives, monitoring execution progress, and supporting overall fraud management activities to ensure alignment with the Bank’s risk appetite, regulatory expectations, and customer experience objectives.

Requirements

Bachelor’s degree in Business, Finance, Risk Management, Criminology, Information Systems, or a related field.
5 years of experience in Fraud Management, Risk Management, Banking Operations, or related financial services roles.
Experience supporting fraud programs, initiatives, or large-scale change delivery.

Nice To Haves

Professional certifications (e.g., CFE, CAMS, PMP) are an asset.

Responsibilities

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Support the implementation of enterprise fraud monitoring strategies, programs, and initiatives across products and channels.
Coordinate fraud-related initiatives, ensuring clear scope, milestones, dependencies, and delivery timelines.
Track execution of approved initiatives, identify risks or delays, and escalate issues with recommended mitigation actions.
Ensure initiatives are delivered in compliance with internal policies, standards, and regulatory requirements.
Prepare updates and materials for senior management, committees and governance forums.
Support audit, regulatory, and risk management reviews by providing documentation and execution evidence.
Track and follow up on remediation actions arising from audits, reviews, or incidents until closure.
Lead ongoing fraud management activities, including monitoring fraud trends, emerging risks, and control effectiveness.
As a Fraud Operations manager, partner with Analytics and Technology teams to identify control gaps and enhancement opportunities.
Contribute to fraud risk assessments, new initiative risk assessments, and control design reviews when necessary.
Support Fraud Governance teams in the development and maintenance of fraud policies, standards, and procedures.
Act as a liaison between Fraud Management and key partners including Technology, Operations, Compliance, Legal, and Business Lines.
Facilitate working sessions and initiative reviews to resolve issues and drive execution.
Support the development of fraud reporting, dashboards, and KPIs to track program effectiveness.
Analyze initiative outcomes, trends, and risks to support management decision-making.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.