Manager, Urogynecology

Sutter Health•Mountain View, CA

About The Position

Manages and provides operational leadership to assigned areas of the Medical Foundation and outpatient clinics, ensuring they meet organizational goals and initiatives related to patient and team safety, affordability, quality, patient satisfaction, and access. Plans and organizes operations and resources to support effective and efficient patient care consistent with applicable laws, standards, and regulations. Establishes protocols and practices and ensures compliance with departmental, affiliate, operating-unit, and system standards, policies, procedures, local and state standards, and applicable laws and regulations. Uses strategic and tactical approaches to identify best practices, standardize workflows and processes, and develop plans to implement changes. Establishes and manages capital and operating budgets to achieve financial targets through effective use of personnel, resources, and supplies. Builds and maintains partnerships with internal and external peers, leaders, and local, state, or federal agencies to collaborate on initiatives and resolve issues. Provides guidance or direct intervention to resolve challenging or complex situations.

Requirements

Bachelor’s degree in Business Administration, Healthcare, or a related field; equivalent experience may be accepted in lieu of the degree.
Eight years of recent relevant experience.
Extensive knowledge of healthcare operations in a non-acute setting and of how departmental processes and workflows affect other departments.
Comprehensive knowledge of applicable regulations for outpatient services, including Medicare, MediCal, Medicaid, the Knox-Keene Act, and the Stark II Statute.
Ability to build relationships with physicians and medical directors, nursing, and other key departments.
Demonstrated leadership, team-building, coaching, and mentoring skills, including the ability to motivate and engage others.
Thorough understanding of operations and workflows.
Tactical and analytical thinking and planning skills, including the ability to develop plans, identify obstacles, and resolve operational issues.
Ability to establish effective working partnerships with employees, peers, physicians, and leaders to achieve business objectives.
Verbal, written, and interpersonal communication skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Ability to work in a dynamic, fast-paced environment with changing business priorities.
Organizational and time-management skills, including the ability to prioritize multiple projects while delivering quality service and achieving business results.
Customer-service focus in decisions and actions.
Ability to work and interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
Working knowledge of wage and hour laws.

Responsibilities

Provide operational leadership to assigned Medical Foundation and outpatient clinic areas.
Plan and organize operations and resources to ensure effective, efficient, and compliant patient care.
Establish protocols and practices and ensure compliance with applicable standards, policies, procedures, and regulations.
Identify best practices, standardize workflows and processes, and develop and implement plans for operational changes.
Establish and manage capital and operating budgets to meet financial targets through effective use of personnel, resources, and supplies.
Build and maintain partnerships with internal and external peers, leaders, and agencies to collaborate on initiatives and resolve issues.
Provide guidance or direct intervention to resolve challenging or complex situations.