Manager-Compliance
About The Position
This position is part of the Second Line of Defense Compliance team supporting U.S. Consumer Cards, with a focus on Co-Brand card portfolios. The Manager provides advisory and compliance oversight and strategic support to help the business innovate while establishing an effective framework for compliance with applicable laws and regulations covering U.S. Consumer Co-Brand products, features, and processes. The role focuses on Co-Brand product development; marketing strategies and content; training content; testing strategies; risk management initiatives, including issue management; process controls; customer-facing journeys and communications; complaints; and third-party mystery shopping. The position works with First Line of Defense business stakeholders and support units to assess regulatory requirements, challenge proposals where appropriate, and support effective controls, testing, monitoring, and issue resolution. It also researches applicable laws, regulations, and internal policies, and keeps current on U.S. consumer regulatory developments. American Express describes its culture as grounded in innovation, shared values, leadership behaviors, and an commitment to customers, communities, and colleagues. The company offers support for well-being, learning, leadership development, and career growth. The role may be onsite, hybrid, or virtual depending on role and business need. Employment eligibility to work in the United States is required; the company will not pursue visa sponsorship for these positions.
Requirements
- Proficient knowledge of U.S. consumer open-end credit laws and regulations and banking regulations governing credit card activities, including their impact on the Bank’s products, operations, and services.
- Ability to research and assess regulatory impacts on business initiatives and influence decisions accordingly.
- Strong leadership skills and demonstrated ability to communicate and collaborate effectively at all organizational levels and influence others to achieve desired results.
- Strong interpersonal skills and ability to support business partners and develop and grow relationships.
- Ability to identify and effectively communicate compliance risks and requirements to staff and management at all levels, and assess the effectiveness of proposed business mitigants.
- Demonstrated ability to make decisions independently, work under pressure, meet deadlines, manage multiple tasks, and prioritize work in a deadline-intensive environment.
- Excellent written and verbal communication skills.
- Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship.
Nice To Haves
- Prior credit card industry, compliance, legal, or risk experience is strongly preferred.
- Bachelor’s degree is strongly preferred.
Responsibilities
- Provide compliance oversight to First Line of Defense U.S. Consumer Services Card business stakeholders on regulatory requirements applicable to projects, including new product launches, and communicate effectively across organizational lines.
- Review and challenge marketing campaign strategies and audio/visual advertising materials; serve as a compliance subject matter expert on consumer protection laws, including Truth in Lending, UDAAP, and Fair Lending.
- Research laws, regulations, American Express National Bank and enterprise-level policies and procedures, and guide business partners on regulatory requirements.
- Support new initiatives through New Product Approval governance and similar processes, integrating effective controls, testing, and ongoing monitoring into new and existing processes.
- Support the Bank’s Issue Management framework, processes, and policies to help ensure timely closure of gaps, customer remediation, and other milestones where required.
- Support business stakeholders by providing effective challenges when required and helping them meet regulatory obligations while pursuing business goals.
- Serve as a backup for fellow Compliance Managers during leaves and special assignments.
- Keep abreast of U.S. consumer regulations and trends for potential impacts to Compliance risk assessments.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
