Manager, Transportation

GXO Logistics•New Albany, OH

15d

About The Position

At GXO Logistics, the Manager, Transportation is responsible for the overall on-site management of a customer account, ensuring compliance requirements and contractual obligations are met. The manager serves as the primary customer contact for new initiatives and high-level critical issues. The role oversees transportation operations, customer service, employee relations, operational performance, safety, and financial goals.

Requirements

At least 4 years of transportation experience.
In-depth knowledge of the supply chain/logistics industry.
Ability to use computers, tablets, smartphones, and other electronic devices for extended periods to manage transportation operations, monitor performance metrics, communicate with customers and employees, and complete administrative tasks.
Availability to travel occasionally.
Ability to lift objects of various shapes, sizes, and weights up to 25 lbs.
Ability to stand, sit, or walk for extended periods.
Ability to reach, including above the head, bend, climb, push, pull, twist, squat, and kneel.

Nice To Haves

Bachelor’s degree.
Project management skills and experience.
Proven leadership and collaboration skills, including experience supervising, mentoring, and influencing employees.
Excellent verbal and written communication skills.
Experience as a collaborative, innovative, and strategic thinker.
Solid customer relationship management skills.

Responsibilities

Maintain responsibility for the overall P&L to meet established budgets and forecasts.
Ensure effective communication, interaction, and relationships between the operation and company drivers.
Oversee tractor maintenance, compliance, and service delivery.
Track operational performance, including on-time pickup and delivery, volume, equipment balance, and empty miles.
Ensure driver recruiting and retention meet established fleet size goals.
Identify opportunities to increase performance, improve processes, and find efficiencies; coordinate with leaders to implement solutions.
Investigate the root cause of service failures and implement corrective actions when necessary.
Develop and modify operational policies and procedures to meet customer service requirements for new and existing processes.
Maintain a safe work environment and foster a positive team dynamic; resolve employee relations issues and administer corrective action as required.
Ensure annual profit, efficiency, and quality goals are attained at each client engagement.
Direct capital expenditure and asset deployment activities.
Serve as the primary customer contact for new initiatives and high-level critical issues.