Manager - Transportation

Lakeland Behavioral Health System•Springfield, MO

About The Position

The Manager - Transportation is responsible for managing the execution, direction, and coordination of all transportation matters within a behavioral health facility. The role oversees the transportation department, including budgets, schedules, staff, vehicle maintenance, safety practices, and patient transportation needs. The manager is expected to prioritize patient safety and provide professional, empathetic service to patients and customers.

Requirements

High school diploma or equivalent.
Three or more years of experience in a similar position, including one year of building maintenance experience.
Valid state driver's license.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.

Nice To Haves

Degree from a vocational school or a bachelor's degree in Business Administration or Facility Management.
One or more years of supervisory experience.
First aid, which may be required depending on the state or facility.

Responsibilities

Manage all aspects of the transportation department, including budgets, schedules, and staff.
Ensure vehicles are kept in proper repair and communicate safety and other concerns promptly and clearly to appropriate staff.
Develop and implement programs and best practices to maintain safe transportation practices in accordance with regulatory standards.
Manage staff hiring, development, training, performance, and communication to support effective and efficient department operations.
Coordinate daily and on-call schedules to meet patient transportation needs.
Maintain vehicle trip inspection records.
Hire, orient, train, schedule, and supervise transportation staff.
Demonstrate a positive, empathetic, and professional attitude toward customers.
Acknowledge and work to resolve complaints when patient needs are not met, recognizing patient safety as a top priority.
Perform other functions and tasks as assigned.