Manager, Transformation Office

BC Ferries•Delta, BC

4d•Hybrid

About The Position

BC Ferries is undergoing a significant, multi-year transformation of its technology and operational methods. This initiative aims to enhance customer and employee experiences while maintaining safe, reliable, and affordable services. The company is seeking innovative leaders to guide this evolution, particularly as they adopt modern platforms, advanced analytics, and artificial intelligence. This role is ideal for individuals who excel in complex, large-scale environments, drive enterprise-wide change, and can bridge business strategy with technology delivery. The Manager, Transformation Office will be a key player in shaping the future of coastal transportation, offering a challenging role with lasting impact.

Requirements

Bachelor’s Degree or diploma in Business, Information Systems, or related field
7–10+ years of experience in project/portfolio delivery support roles (PMO/Portfolio Analyst/Project Coordinator/Finance Analyst) with increasing responsibility
Demonstrated leadership of a small operations team supporting complex, multi-stakeholder initiatives
Proven track record implementing KPIs/metrics, governance compliance, and data-driven portfolio decisions

Nice To Haves

Professional certifications: PMP or equivalent; Agile/SAFe; ITIL is preferred
Experience establishing and operating PMO/TMO services is preferred
Experience with large capital projects (> $5M) in a regulated environment is an asset

Responsibilities

Own the day-to-day operational mechanisms for BC Ferries’ business transformation portfolio, including project lifecycle and delivery methods.
Manage financial tracking and forecasting, purchase orders, requisitions, standardized reporting, tools, and dashboards.
Oversee resource and capacity management, and coordinate training, communications, and business readiness activities across initiatives.
Lead a team of 6-7 Project Coordinators and PMO Analysts.
Collaborate with Finance, Technology, Procurement, and business sponsors to provide accurate and timely information for decision-making.
Support enterprise prioritization, reinforce accountability across complex programs, and build transparent management reporting.
Establish and operate a standardized project delivery framework, including initiation, governance controls, and phase-gate reviews.
Ensure compliance with the established governance framework and champion proportionality and standardization.
Manage monthly and quarterly project financial cycles (budget, forecast, actuals, variance analysis).
Create and track purchase requisitions and POs, monitor commitments vs. budgets, and reconcile invoices.
Surface portfolio-level financial insights and support investment decisioning.
Standardize and publish weekly, monthly, and quarterly portfolio reporting (project health, schedule, risk, financials, benefits, dependencies).
Create and maintain live dashboards with defined KPIs and metrics.
Maintain the resource plan across all projects and initiatives, flagging risks related to demand, allocations, backfill needs, and skills mix.
Coordinate onboarding and offboarding of project delivery resources and ensure labor charges align with policy.
Serve as the conduit between delivery teams and change practitioners for training, communications, and business readiness plans.
Support stakeholders in preparing their teams for go-live and adoption.
Support upskilling initiatives for project roles and sponsoring education.
Maintain consolidated RAID (Risk, Assumption, Issue, Dependency) and decision logs, ensuring timely escalations and mitigations.
Partner with PMs and stakeholders to define and track benefits and outcomes.
Lead, coach, and develop a team of Project Coordinators and PMO Analysts, promoting a culture of collaboration, clarity, and service.
Build a culture of trust, ownership, transparency, and disciplined execution across silos.