Manager, Training & Education

Health Resources in Action Inc•Boston, MA

3h•$62,000 - $72,000•Hybrid

About The Position

Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We work with individuals, organizations, and communities to transform the policies, systems, and practices that improve health and advance equity. We aim to be adaptable and flexible in meeting clients and partners where they are, offering decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. HRiA offers exciting, engaging, and challenging employment opportunities for professionals that share our vision of healthy people thriving in equitable and just communities. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our clients, partners, and dedicated and dynamic staff. With a portfolio of high-impact work, person-centered policies, and generous benefits, our team strives to make HRiA a great place to work. Our diverse staff of over 275 people hail from 30+ states, with a homebase in Boston’s Chinatown neighborhood. HRiA’s core services comprise five clusters: capacity building assistance (CBA), grantmaking for biomedical research and community health initiatives, research and evaluation, public health services, and health and racial equity. Our CBA services help people, organizations, and communities build the competencies, infrastructure, and resources necessary to improve public health and achieve health and racial equity. Our CBA portfolio is broad, encompassing training, technical assistance (TA), and communication support, as well as strategic planning, facilitation, and leadership development services. We are seeking a full-time Manager, Training & Education to join a growing team within our CBA Cluster. This is an exciting opportunity to build the capacity of clinicians and allied health professionals working across behavioral health, community health, and substance use treatment and recovery systems statewide, improving public health outcomes and advancing health and racial equity, with a special focus on problem gambling. We are seeking a dynamic and engaging professional with experience developing and/or delivering trainings, with a background in instructional design, adult learning principles, and continuing education program implementation. The ideal candidate is skilled at building trust-based relationships, navigating complex group dynamics, and adapting to diverse audience needs; a confident communicator who can effectively engage individuals from a wide range of backgrounds and experiences; and committed to supporting and enhancing problem gambling treatment and recovery services across the Commonwealth.

Requirements

Bachelor’s degree and at least three years of professional experience working with health care organizations, community-based organizations, or other public health-focused organizations. (In absence of bachelor’s degree, five or more years of similar professional experience.)
Demonstrated experience developing training content and educational resources and facilitating trainings:
Ability to engage partners to develop trusting and respectful relationships.
An excellent facilitator, with the ability to manage group dynamics, respond quickly to unexpected challenges, and create opportunities for full group engagement and participation.
Openness to learn and serve diverse communities and priority populations.
Demonstrated ability to develop and manage projects and engagements:
Strong organizational and time management skills, and ability to juggle multiple tasks and competing demands and deliverables.
Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions.
Strong written and verbal communication, interpersonal, and facilitation skills, including communicating by video conference, phone, and/or in person (when needed) and ability to adjust style and messaging depending on the audience and medium.
Ability to work as part of a team, but also to work independently and take personal initiative to complete tasks.

Nice To Haves

Fluency or proficiency in a language other than English (e.g., Spanish, Portuguese, Haitian Creole, Mandarin, Cantonese, Korean, Khmer, among others) is preferred, but not required.
Lived or professional experience with recovery-oriented systems of care is preferred, but not required.

Responsibilities

Facilitate and/or co-facilitate virtual (and occasional in-person) trainings, including preparation, delivery, and post-training follow-up (resource sharing, continuing education management, and evaluation collection).
Collaborate with team members, consultants, and subcontractors to update existing trainings and develop new synchronous and asynchronous learning opportunities.
Ensure alignment with accreditation standards and continuing education requirements
Contribute to the planning and management of M-TAC’s annual training calendar, including promotion, staffing, logistics, and technical support.
Support the development of funder deliverables, including reports, presentations, and summaries.
Contribute to continuous quality improvement through data collection, monitoring, and evaluation.
Serve as the primary point of contact for the Learning Management System and Curriculum Portal, including responding to learner inquiries, troubleshooting issues with the web/tech team, and improving user experience and administrative efficiency.
Coordinate the development of new educational resources, including managing approvals and overseeing design, translation, and production in collaboration with internal and external partners.
Communicate regularly with internal collaborators (e.g. team members, supervisors, and staff across departments) and external stakeholders (e.g. consultants, subcontractors, and subject matter experts) to ensure alignment and effective program implementation.
Build and maintain strong, trust-based relationships with key partners, including internal collaborators and external stakeholders, as well as learners, funders, and vendors.
Support project planning, decision making, implementation, and program evaluation.
Contribute to budget development and expense tracking.
Contribute expertise to inform training content, technical assistance strategies, and program priorities.
Engage in ongoing professional development related to public health, health equity, adult learning, and problem gambling.
Contribute to program and organizational communications and knowledge sharing.
Mentor junior staff and present at professional conferences as appropriate.
Support identification of new funding opportunities and priority areas in collaboration with program leadership, as applicable.
Contribute to proposal development, scopes of work, and budgets.
Assist with marketing and outreach strategies.