Education + Training Supervisor

Penzone Salons•Dublin, OH

17h•Onsite

About The Position

This is a full-time salaried position with a schedule of Monday, Wednesday, Thursday, Friday, and Saturday, plus occasional alternate days based on training and business needs. We are seeking a highly organized, energetic professional who blends a passion for education and team development with strong operational expertise in the salon and spa industry. The ideal candidate thrives in a fast-paced, fashion-forward environment and is excited to inspire, coach, and elevate both team members and the guest experience. This role encompasses a wide range of responsibilities, from leading training initiatives and driving service excellence to supporting daily salon and spa operations. Success in this position requires a commitment to creating exceptional experiences and ensuring every guest receives the elevated level of care and attention that defines the PENZONE brand.

Requirements

Exceptional attention to detail and organizational skills.
Ability to multi-task and prioritize daily responsibilities and effectively meet/exceed department deadlines.
Excellent written + verbal communication skills.
Ability + desire to work in a fast-paced environment.
Track record of high achievement and a sense of self-motivation.
Strong interpersonal skills that allow for confident interactions with all demographics of potential guests.
Ability to work with minimal supervision.
Working knowledge of Microsoft Office programs.
Demonstrated ability to adapt quickly to changing priorities.
Must have favorable references and pass a background check.

Nice To Haves

Prefer minimum of 1 - year successful industry service experience.
Prefer 1-3 years leadership experience.
Cosmetology or related field license and experience strongly preferred.

Responsibilities

Manages the Artists in Training at the New Artist Concept as well as Apprentices.
Manages the day-to-day operations of the New Artist Concept in collaboration with Creative Educators.
Leads progress checks with new artists and determines promotion eligibility.
Leads administrative tasks for new artist training.
Assumes creative educator responsibilities as needed.
Schedules new artists.
Creates and maintains schedules for creative educators.
Processes call offs and requests for time off for new artists and apprentices.
Ensures proper weekly administration of timeclock and payroll audit.
Oversees the administration of Salon and Barber license tracking + license renewals.
Nurtures new artists, apprentices + interns by helping coach, support growth + help manage artist/apprentice issues.
Provides content development and support for technical + non-technical training.
Contributes development and support to the LMS platform.
Supports the Apprentice and Intern Mentors by being the primary point of contact for questions and escalated issues.
Supports creative educator team and education leadership team.
Provides extraordinary guest service and spends time circulating on the floor to support our guests.
Supports protocol development and evolution.
Supports and resolves guest concerns.
Maintains cleanliness and Ohio State Board of Cosmetology standards within BASE ONE.
Other tasks and responsibilities not listed which may be deemed essential or necessary to this role.