Manager, Training and Development Fashion Brands

International Cosmetics & Perfumes•New York, NY

11d•$88,000 - $110,000•Hybrid

About The Position

The Manager, Training & Development drives training and development strategies for Kering Beaute Americas brands. The role develops training content and addresses training gaps while meeting internal and external client needs and influencing stakeholders to promote cross-departmental alignment. The position serves as a Training and Development partner for the New York office and Field Sales Team and is based in New York, NY, with a hybrid work arrangement. The manager supports the creation and maintenance of training materials and tools, including product knowledge, brand history, and brand selling ceremony, and supports office trainings and product launches. The role manages projects and administrative tasks, develops strategies for the Creed Academy digital learning platform, and collaborates with internal and field partners to strengthen product knowledge and customer experience. It also facilitates learning sessions and sales meetings, supports training strategy and continuous improvement, and promotes the company’s luxury-focused vision and culture. Travel of up to 10% is required.

Requirements

Bachelor’s degree in a related field.
3–5 years of relevant training experience in the beauty and/or luxury industry; fragrance experience preferred.
Proven experience developing and delivering effective training programs.
Strong knowledge of education best practices, competitive products and markets, and sales excellence.
Excellent written, verbal, and presentation communication skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Strategic, innovative, creative, and business-oriented mindset.
Strong organizational skills, attention to detail, and follow-through.
Collaborative approach with strong interpersonal and customer service skills.
Professional, confident, and patient when managing resistance or change.
Analytical ability to identify growth opportunities.
Influencing ability and solid negotiation skills.
Demonstrated leadership ability, including motivating and managing teams.
Ability to prioritize and manage multiple projects in a fast-paced, entrepreneurial environment.
Comfort working with a small team and taking on new challenges.
Ability to travel up to 10%.

Nice To Haves

E-learning experience.
Fragrance experience.

Responsibilities

Create and maintain training and development materials, including product knowledge, brand history, and brand selling ceremony content.
Develop effective training tools with attention to the end user and brand standards.
Support New York office trainings, including brand and new-product launch trainings.
Build fragrance expertise and serve as a resource for ingredient and product knowledge.
Use the WRIKE project management system to manage and track projects, collaborate with departments, and drive projects to completion.
Maintain and develop strategies for the Creed Academy digital learning platform to improve mobile knowledge transfer to team members.
Lead and maintain administrative tasks for designated projects, including team meeting notes.
Organize, communicate, and drive projects to timely and successful completion.
Focus on meeting internal and external customer expectations and support branded customer experience standards.
Incorporate customer experience into training development and execution.
Collaborate cross-functionally to execute new-product launches and training and development programs.
Build relationships with New York office and field partners to positively influence training and development across the brand.
Collaborate with business partners to maintain and build product knowledge and customer experience protocols in retail.
Facilitate learning effectively in varied settings and adapt as needed.
Participate in National Sales Meetings, Launch Seminars, New York office learning sessions, and other meetings to support performance.
Work with the VP and Head of Training and Development to develop, execute, and support training strategies for Kering Beaute Americas brands.
Review and improve training and development processes and programs, and proactively identify opportunities for improvement.
Embody the company’s vision and practices, and promote company and brand awareness with external partners.