Manager, Training and Doc

ForeFlight•Centennial, CO

70d•$122,000 - $150,000•Hybrid

About The Position

Jeppesen ForeFlight is seeking an innovative Training and Documentation Manager to lead a team of Instructional Designers, Instructors, and Technical Writers dedicated to our Flight Planning suite of products. This role drives operational execution—managing day-to-day authoring, instructor scheduling, deliverable tracking, and the integration of modern AI workflows—to deliver technical documentation and training programs to aviation customers, employees (Customer Success, Implementation, Support), and partners. A key focus of this position is leveraging AI strategies and data-driven insights to maximize training impact, accelerating adoption rates (Time-to-Value/TVV), user engagement, and operational proficiency. This is a hybrid roll and can be located in our Austin TX or Englewood CO office.

Requirements

3+ years of direct people management experience leading instructional designers, technical instructors, or technical writers in an enterprise software environment.
Proven track record managing concurrent training and documentation deliverables to customer, employee (Support, CS, Services), and partner audiences.
Practical experience applying AI-assisted tools and workflows to accelerate content production and drive measurable training impact (e.g., boosting TVV, engagement, and learning efficiency).
Demonstrated experience establishing and tracking training ROI and operational metrics (Time-to-Value, adoption curves, CSAT, course completion, support volume impact).
Strong capability in capacity planning, instructor scheduling, and workload management in fast-paced, recurring release cycles.
Familiarity with modern Learning Management Systems (LMS), virtual classroom platforms, and project management tools (Jira, Confluence).

Nice To Haves

Experience with structured authoring architectures (DITA XML) and Component Content Management Systems (CCMS).
Aviation background (commercial, business, or military aviation).
Direct experience with Flight Planning Operations or operational flight control software.
Licensed Aircraft Dispatcher (FAA Dispatcher Certificate or international equivalent) or pilot credentials.
Experience in complex software environments with high-reliability or mission-critical workflows.
Pilot or Aviation enthusiast

Responsibilities

Direct, coach, and manage a dedicated team of Instructional Designers, Instructors, and Technical Writers, fostering continuous professional development.
Champion innovation by operationalizing practical AI-driven workflows (such as LLM-assisted drafting, automated editorial checks, and AI-accelerated learning asset creation) to increase team efficiency and content quality.
Leverage AI-driven tools, personalization, and analytics to optimize learning pathways, accelerate user comprehension, and directly enhance training outcomes.
Ensure team deliverables adhere to established structured authoring standards, technical style guides, instructional quality frameworks, and delivery best practices.
Manage the delivery pipeline for technical documentation (user manuals, release notes, integration guides, standard operating procedures) across the Flight Planning product lifecycle.
Manage project milestones and remove execution blockers to ensure documentation and learning assets achieve "Ready for Release" sign-off in lockstep with agile software release cadences.
Utilize AI analytics and performance tracking to measure and continuously improve key enablement metrics, demonstrating clear business impact: Time-to-Value (TVV) & Adoption Rates: Shortening customer and employee time-to-competency on new Flight Planning features and workflows. Training Effectiveness & Retention: Assessing learner competency, course completion rates, and post-training proficiency assessments. Operational Impact: Measuring reductions in support ticket volume and faster issue resolution resulting from updated documentation and targeted training. CSAT / Net Promoter Score (NPS): Monitoring learner satisfaction scores across classroom, virtual, and self-paced courses to continuously refine offerings.
Maintain regular alignment with Flight Planning Product Managers, Engineering, and User Experience (UXD) to track upcoming features, interface designs, system changes, and release timelines.
Partner closely with Customer Success, Professional Services/Implementation, and Support leadership to align training schedules, instructor capacity, and documentation handoffs with customer go-lives.
Collaborate with central content architecture and LMS platform leads to ensure smooth publishing pipelines through CCMS authoring workflows and digital learning systems.