Manager, Technology VMO - Hybrid

XPO•Charlotte, NC

8d•Hybrid

About The Position

The Manager, Technology VMO will be responsible for sourcing and lifecycle management of hardware, software, and IT services in compliance with the IT Vendor Management Office (VMO) framework. This includes managing new and existing sourcing deals and ensuring contractual compliance across products and services provided by suppliers. The role involves conducting market research, participating in contract negotiations, and ensuring vendors adhere to service level agreements, operational agreements, and general obligations. The Manager will act as a liaison between IT teams and business stakeholders for sourcing activities, partner with stakeholders on RFx processes, and define deal optimization objectives. They will also prepare, review, and manage IT contracts, renewals, terminations, and change orders, and ensure financial processes for payments and invoices are in place. Additionally, the role involves managing contract disputes, developing financial and operational metrics for the VMO, establishing ongoing supplier governance, and collaborating with IT Service Management (ITSM) on IT service delivery frameworks. The Manager will also maintain VMO artifacts and participate in supplier reviews, including reviewing SLA and operational metrics.

Requirements

Bachelor's degree or equivalent related work or military experience
5 years of industry experience in IT product and services procurement, sourcing, and IT contract administration; preferably in large, multi-state, multi-national IT departments
Knowledge of ITSM (IT Service Management) operations or service management processes
Experience with contract administration, governance, and customer relationship management

Nice To Haves

Bachelor’s degree in Computer Science or related technical area; or equivalent combination of education and experience
Master’s degree in Business Administration (MBA), MS in Computer Science or related field preferred
3 to 5 years’ experience negotiating medium to large IT product and services agreements
Experience with negotiation and management of Cloud (IAAS, SAAS) agreements is a plus
ITIL certification a plus
Working knowledge of transportation, logistics and supply chain management
Proven track record of ability to drive and implement process improvements

Responsibilities

Sourcing and lifecycle management of hardware, software and IT services in compliance with IT Vendor Management Office (VMO) framework
Managing new and existing sourcing deals and ensuring contractual compliance across products and services provided by suppliers
Conducting market research and participating in contract negotiations
Ensuring vendors are in compliance with service level agreements, operational agreements, and general obligations
Serving as a Liaison between IT teams and the business stakeholders with sourcing related activities
Partnering with stakeholders to conduct requests for proposal, requests for information, and requests for quote (all RFxs)
Defining deal optimization objectives, implementing negotiation strategies and identifying sourcing solutions that meet/exceed business objectives
Preparing, reviewing, executing, and managing the process for approval of IT contracts, contract renewals, terminations and change orders
Ensuring financial processes are in place for processing of payments, invoices and work orders for VMO suppliers and contracts
Managing and resolving contract disputes in collaboration with legal and finance teams
Developing and maintaining relevant financial, operational and service metrics for the VMO that demonstrate the goals and objectives of the department
Participating in the establishment of ongoing governance of suppliers
Acting as a resource to stakeholders for contract management and administration
Participating in the management of standard IT service delivery framework in collaboration with IT Service Management (ITSM)
Developing and maintaining VMO artifacts and participating in supplier reviews
Reviewing SLA and other operational metrics