MANAGER, WORKPLACE TECHNOLOGY MANAGEMENT - HYBRID

Green Shield Canada•Windsor, ON

4d•CA$94,406 - CA$142,069•Hybrid

About The Position

The Manager, Workplace Technology Management is responsible for owning and evolving the digital workplace technology ecosystem, ensuring platforms are designed, optimized, and managed to enable a frictionless employee experience. This role leads Digital Workplace Enablement, focused on proactive design, modernization, and lifecycle management of workplace technologies to prevent issues by design and enable scalable, resilient platforms. You will lead a team responsible for endpoint, application, access, mobility and automation, ensuring technology decisions are aligned with Digital Employee Experience (DEX) insights and business priorities. This role is critical to enabling GreenShield’s transition from IT operations to an experience-led, AI-enabled digital workplace, where technology proactively enables productivity, digital Friction is designed out of employee workflows, platforms scale with the business, and AI and automation handle operational scale.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
8+ years of experience in workplace technology, endpoint management, or digital workplace engineering
3–5+ years of leadership experience managing technical teams
Strong experience with Microsoft 365 ecosystem (Teams, SharePoint, Exchange), Endpoint management (Intune, SCCM/MECM), identity & access management (Entra ID) automation and scripting (PowerShell, APIs), and ITSM platforms (Ivanti, ServiceNow)
Strong understanding of cloud-first and hybrid workplace environments
Ability to be a strategic thinker with strong execution focus, an experience-led mindset, strong problem-solving and analytical skills, and able to lead through transformation and change
Strong communication and leadership presence, strong stakeholder management skills and cross-functional collaboration
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.

Responsibilities

Own end-to-end accountability for workplace technology domains (devices, applications, access, mobility and automation)
Define and execute a modern, experience-led digital workplace roadmap aligned to business priorities
Drive platform standardization, rationalization, and scalability across the enterprise
Ensure alignment with DEX insights, persona needs, and business workflows
Oversee the workplace technology portfolio including Microsoft 365, Intune, Autopilot, SCCM/MECM, Jamf, Apple Business Manager, Entra ID, Conditional Access, mobility services, workplace AV technologies, Ivanti, Copilot, Power Platform, automation, and related employee experience technologies
Lead product lifecycle management (introduce → optimize → retire) for workplace platforms
Drive obsolescence management and platform modernization, including cloud-first and cross-platform strategies
Ensure performance, reliability, and adoption of critical workplace tools
Partner with architecture, security, and infrastructure teams to ensure integrated service delivery
Lead teams responsible for deep technical resolution, root cause analysis, and permanent fixes
Drive reduction of repeat incidents through problem management and design improvements
Improve system performance, stability, and resilience across workplace platforms
Enable seamless integration with IT Service Management for escalation and resolution
Drive automation strategies to reduce manual effort and improve service efficiency
Champion a self-service-first operating model enabled by knowledge, automation, AI-assisted support, service catalogues, and intuitive employee journeys
Partner with DEX and ITSM teams to improve auto-resolution rates and reduce ticket volumes
Support the transition toward an AI-enabled operating model where automation handles scale
Drive adoption of self-service capabilities by partnering with people leaders, DEX, ITSM, and change teams to reduce dependency on assisted support
Embed experience-led design principles into all workplace technology decisions
Use DEX metrics and persona insights to prioritize improvements and investments
Partner with DEX teams to identify friction points across employee journeys
Drive measurable improvements in application performance, device experience, access reliablity, and adoption and usage.
Own product vendor management for workplace technology platforms, including roadmap alignment, service performance, licensing, escalation paths, and value realization
Manage strategic relationships with key technology vendors and partners, including Microsoft, Apple, endpoint, automation, collaboration, and device ecosystem providers
Build strong internal partnerships across Cybersecurity, Infrastructure & Architecture, Data & Information Management, Facilities, HR, Procurement, and business stakeholders
Drive partnership management practices that ensure clear accountability, shared roadmaps, governance, commercial discipline, and proactive risk management
Ensure alignment with governance, compliance, enterprise standards, procurement processes, and business outcomes
Lead and develop a team of Technology Service professionals while building capabilities in platform engineering, automation/AI, and product ownership.
Drive the shift to proactive engineering and experience ownership, fostering a culture of innovation, accountability, and continuous improvement.