Analyst, Operations Technology (Hybrid Schedule)

Eversource Energy•Hyde Park, CT

3d•Hybrid

About The Position

Under general supervision, responsible for the ongoing maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibility includes participation in one or more of: requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Expected to perform support and maintenance functions in one or more technology specialties. Expected to liaise with a given set of technology end users.

Requirements

Minimum of 3 to 5 years of electric and/or gas utility or related experience is required
Must have a solid conceptual knowledge of Information Technology
Knowledge of the applications development and support process.
Excellent communication and presentation skills required
Broad knowledge of technologies and technology issues, with experience in technology change management
Bachelor’s degree, or the equivalent combination of education and related experience
Must be available to work emergency storm assignment as required.
Must be available to travel between MA/CT/NH as necessary.

Nice To Haves

Previous experience using Maximo would be preferred
Supply Chain experience is also preferred.

Responsibilities

Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
Coordinates with IT team to establish dates for releases and when development systems will be available to test.
Works with BSG (Business Support Group) to write test scripts and identifies regression scripts to run; publishes on team site.
Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed.
Escalates any failures in testing to IT team; coordinates retesting with BSG.
Approves test results, and ensures evidence is documented on team site.
Partners with IT team to coordinate releases with System Operations Centers.
Collects field feedback from users after release to identify any new issues or unexpected results; escalate to IT team to troubleshoot issues.