(USA) Manager, Technology Operations - Marketplace Payment Operations

Walmart•Bentonville, AR

3d•Onsite

About The Position

The Manager, Marketplace Payment Operations leads day-to-day payment operations across assigned areas, ensuring reliable execution, effective seller resolution, and strong operational performance. This role manages complex payment issues and escalations, drives process and control improvements, and partners with Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners. The Manager uses data and operational insights to identify opportunities, influence product and automation solutions, and support scalable payment capabilities. The role also leads cross-functional initiatives, supports new market and capability readiness, and develops associates while fostering a culture of ownership, collaboration, and continuous improvement. About the team: The Payments Operations team leads the strategy and execution of Walmart Marketplace Payments, ensuring secure, scalable, and seamless payment experiences. Collaborating with Product, Engineering, Seller Risk, Legal, Finance, and Seller Support, the team manages financial, compliance, and reputational risks. It drives operational excellence through automation, process governance, analytics, and proactive seller support across the payments lifecycle. Emphasizing strong program management, stakeholder communications, and business operations, the team delivers impactful technology solutions aligned with organizational goals, fostering a collaborative environment focused on continuous improvement and operational success.

Requirements

Experience in payments, fintech, financial operations, eCommerce/Marketplace, banking, or related operations.
Strong operational ownership with demonstrated ability to resolve complex, ambiguous, and high-impact issues.
Program management experience leading cross-functional initiatives, milestones, dependencies, and risks.
Ability to translate operational challenges into scalable product, process, tooling, or automation solutions.
Strong analytical and problem-solving skills using KPIs, trends, and root-cause analysis.
Understanding of operational controls, SOPs, SLAs, quality, and governance.
Strong stakeholder management, communication, and influencing skills across technical and business teams.
Ability to manage competing priorities in a fast-paced environment.
Experience coaching and developing associates.
Strong seller/customer-first mindset.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
5 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Own Marketplace Payment Operations across assigned areas, ensuring accurate execution, timely seller resolution, and operational performance.
Manage complex payment issues, incidents, and escalations across Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners.
Drive operational excellence through KPIs, SLAs, controls, SOPs, quality, and continuous improvement.
Identify product, tooling, and automation opportunities that improve seller experience and reduce manual operations.
Use data and insights to identify trends, risks, and improvement opportunities.
Lead cross-functional initiatives from planning through delivery.
Support operational readiness for new payment capabilities and markets.
Coach associates and foster accountability, collaboration, and continuous learning.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.