Manager, Technical Support (Aseptic Production)

Novo Nordisk•Clayton, NC

About The Position

The Manager, Technical Support leads and manages an assigned technical team in a 24/7 operations environment. The role oversees daily activities and optimizes processes, equipment, and systems for efficiency, availability, and quality. The manager aligns team members with organizational strategy and implements goals set by higher-level managers. The position supports Fill & Finish Expansions (FFEx), a globally oriented organization responsible for expansion activities across aseptic production and related areas. The manager ensures equipment and technical work meet production, business, project, and site requirements; drives continuous improvement and problem solving; and coordinates plans with development or manufacturing schedules. The role also leads and develops direct reports, maintains accountability and performance, and collaborates with department leadership on people-management activities. This is a supervisory position with a requirement to follow Novo Nordisk policies, procedures, the Novo Nordisk Way, and applicable safety and environmental requirements. The role is based in an open office environment with potential frequent distractions and may require travel up to 10% of the time.

Requirements

Bachelor’s degree in a technical field from an accredited university required.
Minimum of five years of experience working in Manufacturing, Maintenance, Process, or equivalent industry experience required.
Minimum of three years of direct supervisory experience required; demonstrated leadership experience related to technical activities or improvement project initiatives may be considered.
Knowledge of Compressed Air, Steam, Chilled Water, Pharmaceutical Utilities, Filling, Formulation, Sterilization, Water Purification, Assembly, and Packaging systems.
Ability to work in an open office environment with the possibility of frequent distraction.
Ability to travel up to 10% of the time; the percentage may vary on a case-by-case basis.

Nice To Haves

An Associate’s degree in a technical field from an accredited university with seven years of experience in Manufacturing, Maintenance, Process, or equivalent industry experience may be considered.
A High School Diploma or equivalent with nine years of experience in Manufacturing, Maintenance, Process, or equivalent industry experience may be considered.
Driver for process improvement/design via cLEAN® and Six Sigma methodologies.
Expertise in mentoring and development, planning and organizing, managing execution, and revising work plans for complex problems solved by cross-functional teams.
Ability to relate well to a wide cross section of stakeholders.
Expertise in project management, planning and organization, project execution, follow-up, and completion.

Responsibilities

Manage daily activities of the assigned technical team and standardize practices across shifts as needed, aligning them with department strategies.
Ensure responsible equipment is designed, available, capable, and accessible to meet production and business requirements.
Ensure execution and improvement of technical tasks align with project or site targets within the assigned area.
Identify continuous improvement opportunities and implement process improvements to maintain and improve equipment performance and quality.
Schedule and execute plans in coordination with development or manufacturing schedules.
Manage, lead, and coach direct reports to foster a high-performing, collaborative team.
Provide continuous feedback, structure, and accountability to improve team performance.
Drive technical discussions and problem solving.
Create, develop, define, and implement dynamic key performance indicators for areas of responsibility.
Collaborate with department leadership on oversight of training, development, coaching, performance management, recruitment, and employee relations.
Govern behavior according to the Novo Nordisk Way and follow safety and environmental requirements.
Ensure reporting personnel have individual development plans with annual goals, measurements, learning plans, aspiration plans, and interim reviews aligned with business priorities.
Manage the application and communication of Novo Nordisk policies, procedures, and the Novo Nordisk Way.
Perform other accountabilities as assigned.

Benefits

Leading pay and annual performance bonus for all positions.
Generous paid time off, including 14 paid holidays.
Health insurance, dental insurance, and vision insurance effective day one.
Guaranteed 8% 401(k) contribution plus an individual company match option.
Family-focused benefits including 14 weeks of paid parental leave and 6 weeks of paid family medical leave.
Free access to Novo Nordisk-marketed pharmaceutical products.
Tuition assistance.
Life and disability insurance.
Employee referral awards.
Opportunities, resources, and mentorship to support career growth.