Technical Production Manager
About The Position
The Technical Production Manager supports multiple clients by managing and maintaining customer-facing technologies used in the field and establishing and supporting equipment maintenance procedures. These procedures and technologies support flashing, software uploads, attaching retail mobile device security, IMEI/serial number scans, and returned merchandise inspection and testing. The role works with production, client services, flashing, shipping and receiving, and inventory teams to maintain equipment and execute standardized processes. It also develops team training materials, monitors equipment productivity and accuracy, manages material flow through flashing cells, supports quality and safety practices, and reports departmental performance. Secondary responsibilities include project reporting, continual process improvement, automation technology optimization, and measuring and reporting departmental KPIs.
Requirements
- Bachelor’s degree or an equivalent combination of training and experience.
- 1–4 years of experience working in the mobile retail industry.
- 1–4 years of experience working with mobile devices and wearables.
- 1–4 years of experience in a fast-paced production environment.
- 1–4 years of management experience.
- Vendor management skills.
- Analytical and problem-solving skills.
- Quality assurance management skills.
- Ability to troubleshoot mobile devices, wearables, thermal printers, sensors, LCD and touch screens, and barcode scanners.
- Ability to troubleshoot Cradlepoint router connectivity issues.
- Inventory management skills.
- Communication and listening skills.
- Ability to manage multiple projects in a fast-paced environment.
- Ability to lead a team of up to 80 flashing technicians.
Nice To Haves
- Experience meeting and exceeding defined SLAs.
- Ability to support stakeholder satisfaction.
- Ability to maintain an accurate and up-to-date inventory database.
- Effective communication with stakeholders.
- Ability to bring about change and create efficiencies in current processes.
Responsibilities
- Partner with the Production Manager, Production Support Manager, Client Services Manager, Flashing Supervisor, Shipping & Receiving Manager, and Inventory Manager to maintain technology used to inspect and test returned merchandise and flash electronic mediums.
- Work with the flashing and returned merchandise departments, as directed, to execute standardized processes.
- Develop and deliver training materials to help team members use equipment and technologies effectively.
- Examine work for exactness, neatness, and compliance with policies and procedures.
- Monitor equipment productivity, accuracy, and capacity.
- Suggest procedure modifications and quality improvements to reduce cost.
- Report discrepancies and quarantine items as necessary.
- Perform quality audits when necessary.
- Maintain a safe, clean, and orderly work area.
- Generate and maintain departmental reports as directed.
- Manage the flow and throughput of material in and out of flashing cells.
- Support project reporting, continual process improvement, and ongoing automation technology optimization.
- Measure and report departmental KPIs.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance.
- Flexible Spending Accounts for medical and dependent care.
- 401(k) plan with company match.
- Generous paid time off.
- 10.5 paid holidays.
- Career development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
