Production / Technical Support

MSP•Richmond, VA

4d•Onsite

About The Position

Genesis10 is seeking a Payments Event Management Triage (EMT) Associate for a 12+ month contract with a global financial institution in Richmond, Virginia. As part of the Payments Event Incident Management organization, the associate provides first-line operational response for production events, application monitoring, incident triage, incident-bridge coordination, and stakeholder communications. The role works with application support, engineering, infrastructure, and operations teams to identify, assess, and resolve service disruptions while minimizing customer impact. The position supports critical payment platforms, including Real-Time Payments (RTP), Zelle, ACH, digital wallets, and international payments. The pay range is $28.92–$36.92 per hour. Candidates must be available and ready to work directly as Genesis10 employees. For contract roles, Genesis10 lists access to clients and recruiting support, a Behavioral Health Platform, medical, dental, and vision coverage, a Health Savings Account, voluntary hospital indemnity coverage (including critical illness and accident), voluntary term life insurance, 401(k), sick pay where applicable, and commuter benefits in specified locations.

Requirements

At least 3 years of experience in Production Support, Incident Management, Event Management, or Application Monitoring.
Experience supporting customer-facing applications in financial services, banking, or payments.
Knowledge of end-to-end payment flows and customer transaction processing.
Experience with Splunk, Dynatrace, AIOps/Monitoring Platforms, and ServiceNow.
Experience leading or participating in major incident bridge calls.
Strong analytical, troubleshooting, and communication skills.
Ability to make sound decisions in high-pressure production environments.

Nice To Haves

Knowledge of payment services including Real-Time Payments (RTP), Zelle, ACH, and Wire Transfers.
Experience with payment networks and partners such as Early Warning Services (EWS) and The Clearing House (TCH).
Knowledge of payment routing, settlement processing, message queuing technologies, and distributed system architectures.
ITIL Foundation certification or equivalent experience.
Experience supporting large-scale, highly available, 24x7 production environments.

Responsibilities

Support critical payment platforms including Real-Time Payments (RTP), Zelle, ACH, digital wallets, and international payments.
Serve as the first line of operational response for production events, application monitoring, and incident triage.
Coordinate incident bridges and manage stakeholder communications during service disruptions.
Work with application support, engineering, and operations teams to resolve issues quickly.