Manager Technical Services
About The Position
The Manager Technical Services is responsible for plant analytical and process-related initiatives and for ensuring compliance with product specifications, product quality, raw materials, safety, and environmental requirements. The role provides support and resources across departments to help achieve plant goals in safety, quality, productivity, and cost control. The manager provides technical support to operating departments in statistical applications, process capability assessment, and problem solving; coordinates plant technical support; and participates in teams improving processes and raw-material handling systems. The position promotes manufacturing best practices and root-cause analysis, optimizes production, engineering, and quality, and translates customer needs into manufacturing support and product or process improvements. The role develops and maintains process-standard databases, manages systems that audit finished goods and raw-material quality, and maintains technical reporting and analysis of plant operating conditions. It oversees process-improvement, raw-material, and new-product trials, including coordination, training, testing, and reporting. The manager develops raw-material knowledge for BOM planning and works with Operations to define raw-material fitness-for-use requirements. The position manages quality department personnel, including development plans and opportunities, and oversees programs, process design, and evaluations for capital projects to improve manufacturing cost and quality. Project implementation may also be managed. The role oversees the trial budget and requires 10–25% travel.
Requirements
- Bachelor’s degree required.
- At least 5 years of experience in a manufacturing environment.
- At least 3 years of leadership experience.
- Excellent written, verbal, and listening communication skills.
- Advanced proficiency in Microsoft Office, especially Excel.
- Strong planning and organizational skills, including the ability to manage multiple priorities simultaneously.
- Problem-solving skills, statistical expertise, and experience leading problem-solving teams.
- Intermediate financial and budgetary understanding, including product cost and component analysis.
- Ability to lead and direct the work of others.
- Results-oriented, high-energy, credible, honest, and self-motivated.
- Detailed technical engineering skills in a continuous web manufacturing environment.
- Demonstrated skill applying Lean Manufacturing concepts, practices, and procedures with quantifiable results.
- Knowledge of analytical troubleshooting techniques, statistical analysis, Six Sigma methodology, and quality process-improvement principles.
- Must be eligible to work in the U.S. without employer-sponsored visa (work permit).
Nice To Haves
- Bachelor’s degree in an engineering discipline such as Chemical, Mechanical, or Electrical Engineering.
- Experience in high-volume manufacturing operations, preferably continuous-process operations.
- Experience with physical laboratory testing operations and developing laboratory test procedures.
Responsibilities
- Provide technical support to operating departments in statistical applications, process capability assessment, and problem solving.
- Coordinate plant technical support activities and participate in project teams to improve processes and raw-material handling systems.
- Capture and implement manufacturing best practices and embed root-cause analysis using the six building blocks in plant culture.
- Translate internal and external customer needs into manufacturing support, product and process improvements, and associated changes.
- Develop and maintain accurate process-standard databases supporting Production, QA, Maintenance, Purchasing, and Accounting.
- Manage and develop systems to audit the quality of finished goods and raw materials.
- Maintain technical reporting and analyze changes in plant operating conditions, documenting results achieved.
- Oversee trials for process improvement, raw materials, and new products, including pre-trial coordination, training, post-trial testing, and wrap-up reports.
- Develop raw-material technology knowledge to support year-over-year BOM planning and coordinate with Operations on raw-material fitness-for-use requirements.
- Manage quality department personnel, create development plans, and manage development opportunities; support employees' job responsibilities as needed.
- Manage programs, processes, process design, and evaluations for capital projects intended to improve manufacturing process performance, cost, and quality; manage implementation in some cases.
- Oversee the trial budget.
Benefits
- Medical, dental, and vision insurance options for employees and their families.
- Family-building benefits supporting fertility and parenthood.
- 401(k) plan with employer match on pre-tax and/or Roth contributions.
- Wellness program.
- Free financial coaching.
- Referral program.
- Product rebates for purchases for an employee’s primary residence.
- Internal training programs and courses.
- Tuition reimbursement.
- Competitive vacation package for full-time permanent positions.
- Employee Resource Groups and opportunities for employee connection, education, and allyship.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
