Manager, Technical Marketing and Services
UPM - The Biofore Company•Naperville, IL
•Remote
About The Position
UPM Pulp in North America is looking for a Technical Marketing and Services Manager to join their team. The position will be remote/home office-based in the United States. This position offers an opportunity to work in an International Sales & Marketing environment, focusing on meeting customer needs, providing professional technical service, and creating customer value through technical collaborations with customers. This role offers great insight as UPM continues to grow in the North American market.
Requirements
- Bachelor’s degree in engineering, Paper and Pulp Technology, or equivalent.
- 5+ years of hands-on premium tissue production, product development, or tissue chemical supplier experience.
- Experience with structured TAD premium tissue.
- Self-motivated, with excellent teamwork and communication skills, and a willingness to take initiative.
- Customer-centric work approach, determined to maintain excellent professional relations with clients based on transparency and trust.
- Excellent communication and presentation skills (both verbal and in writing).
- Flexible and ready to travel.
- Fluent in both spoken and written English.
- Authorized to work within the United States without sponsorship.
Responsibilities
- Work proactively on technical topics with current and potential pulp customers.
- Cultivate technical relationships, provide technical recommendations, and lead qualification efforts to support strategic sales growth in North America.
- Support successful use of UPM Pulp products through technical knowledge of multiple fibers and various end uses (premium tissue end use focus), while utilizing UPM resources available in mills, R&D, and global TMS teams.
- Drive technical collaborations with customers to deliver optimization in their process.
- Cooperate with product managers and the global TMS team for product development.
- Stay close to customers to understand relevant tissue technology, quality development, and new product development needs.
Benefits
- Comprehensive medical, dental, and vision plans
- Disability coverage, life, and AD&D insurance
- 401(k) with company match and employer retirement contribution
- 15 days of paid time off plus 13 company holidays
- Annual performance-based short-term incentive plan
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
