Technical Services Manager

The Timken Company•Broomfield, CO

21h•Onsite

About The Position

What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion. Wazee Crane, a division of the Timken Company, has an opening for a Technical Services Manager at its Broomfield, CO location. The Technical Services Manager is responsible for managing customer-related activities related to technical estimating, quote generation and management, customer communication, and managing project delivery and execution. The position will work closely with the engineering and outside sales departments. This position also manages a team of customer service analysts and reports into the General Manager.

Requirements

Bachelors degree in business or related field
7 years of experience in customer service; 12 years preferred
5 years of experience leading a team;prior management experience preferred
Familiarity with quote generation in ERP system required
5 years of experience working in a manufacturing setting preferred
Industrial machinery sales experience preferred
Technical estimating experience preferred
Skilled in MS 365/Office Suite
Strong customer service and professional communication (written, verbal, phone).
Excellent organization, multitasking, prioritization and time-management.
Problem-solving and decision-making with attention to detail.
Team player with leadership ability; delegates and directs workflow.
Adaptable, high-energy, entrepreneurial mindset.

Responsibilities

Lead and manage the Customer Service team, serving as primary customer escalation contact.
Own end-to-end customer experience from inquiry and quoting through order entry, production handoff, delivery and aftercare.
Perform and validate technical estimates and generate accurate quotes using engineering specs, historical data and pricing policies.
Ensure customer quality, commercial terms and contractual requirements are captured correctly in order entry.
Liaison between outside sales, Engineering and Production to secure timely drawings/BOMs, convert opportunities to profitable orders, align schedules and meet delivery/quality expectations.
Provide product and application technical support to internal and external stakeholders (sales, procurement, manufacturing).
Manage subcontractor selection, negotiation and coordination for field/installation work; verify safety, quality and schedule compliance.
Coordinate customer visits, presentations and facility walkthroughs.
Drive continuous improvement of estimating and quoting processes using historical data, market trends and production capacity to improve accuracy and margins.
Ensure quoting/estimation practices align with pricing policies and collaborate with Finance on margin protection.
Monitor and report KPIs (quote accuracy, lead times, on-time delivery, customer satisfaction) and implement corrective actions.
Provide department input on jobs, workload and process issues to Engineering, Sales and Customer Service.
Maintain up-to-date knowledge of company capabilities, products and services to advise customers and support sales.
Perform other duties to support customer service excellence and project delivery.
Occasional travel required.