Technical Services Manager
Patterson Companies, Inc.•Greeley, CO
•Hybrid
About The Position
Patterson is a company that values its talented employees and fosters a people-first, always advancing, and results-driven culture, offering professional growth opportunities. The Technical Service Manager is responsible for the management and oversight of Field Support Technicians and for responding to technical inquiries from customers and the sales team. This role requires transacting all business in accordance with Patterson Companies, Inc.’s business code of ethics and conduct.
Requirements
- Engineering degree in mechanical/electrical with controls/automation focus or relevant experience
- Strong focus on customer relationship building
- Ability to coordinate interdepartmental functions, synthesize and meet common objectives
- Leadership experience and capability within project execution and service delivery
- Competent, customer-oriented professional who can multi-task
- Ability to anticipate customer and team needs and provide proactive support
Nice To Haves
- 2 years successful field services supervision, leadership or related experience
- 5 years of technical service experience in the industry
Responsibilities
- Transact all business in accordance to Patterson Companies, Inc.’s business code of ethics and conduct
- Executes technical service strategies that support business strategy and drive business growth
- Aligned with sales team on maintaining current business and closing new opportunities
- Develop and build effective relationships with customers especially with technical counterparts
- Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed
- Support new product development and commercialization
- Build and leverage technical service team expertise to demonstrate value to the customer
- Uses performance feedback and career development to optimize individual and team performance
- Train and assess performance for team, while providing necessary guidance
- Encourage the growth of all direct and indirect reports through skill development and goal setting
- Hold direct reports accountable for meeting performance standards and departmental performance goals
- Mentor employees, measure performance, and complete regular performance reviews
- Resolve employee issues in an effective and consistent manner
- Other duties as assigned
Benefits
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program
- 401(k) Match Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay & Floating Holidays
- Volunteer Time Off (VTO)
- Educational Assistance Program
- Full Paid Parental and Adoption Leave
- LifeWorks (Employee Assistance Program)
- Patterson Perks Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
