Manager - Tech Ops

Diversified

15h•$105,000 - $130,000

About The Position

Diversified is seeking an experienced Manager of Tech Ops to oversee installation and field operations within an assigned market. The role leads field teams, coordinates resources, and ensures projects are executed safely, efficiently, on schedule, and to high-quality standards. The TechOps Leader provides hands-on leadership to Field Implementation Managers, Site Supervisors, Lead Technicians, Installation Technicians, and Associate Technicians. The position calls for a strong people leader with a technical operations background, problem-solving skills, and a commitment to operational excellence and continuous improvement. This territory-based position requires regular presence at active project sites and interaction with field personnel, project teams, and customers. Work takes place in office, remote, and active jobsite environments, with regular travel throughout the assigned market. Flexibility may be needed to accommodate project schedules and operational priorities.

Requirements

Associate degree.
5–7 years of relevant experience in audiovisual (AV) installation, field operations, or technical project delivery.
At least 2 years of experience leading installation teams or supervising field personnel.
Strong knowledge of installation processes, jobsite coordination, safety practices, and quality standards.
Demonstrated ability to manage multiple field crews and concurrent projects.
Effective leadership, communication, decision-making, and problem-solving skills.
Ability to establish clear expectations, drive accountability, and consistently enforce operational standards.

Nice To Haves

AVIXA Certified Technology Specialist (CTS) or related industry certification.
Experience working within structured field installation organizations.
Experience supporting complex, large-scale, or multidisciplinary installation projects.
Familiarity with system commissioning, project closeout, and installation quality assurance processes.

Responsibilities

Lead and manage installation teams within the assigned market, providing direction, coaching, and performance management.
Oversee field execution to ensure installations align with project scope, schedules, safety requirements, and quality standards.
Plan, assign, and coordinate field resources across multiple active projects.
Collaborate with Project Managers, Site Supervisors, and other stakeholders to coordinate jobsite activities, resolve challenges, and maintain project schedules.
Establish and reinforce installation standards, processes, and best practices to ensure consistent quality and workmanship.
Monitor field performance, identify operational risks, and implement corrective actions for scheduling, staffing, safety, and quality concerns.
Serve as the primary escalation point for installation-related challenges within the assigned market.
Support employee onboarding, technical training, skill development, and career progression.
Drive accountability for timekeeping, reporting, and compliance with company policies and procedures.
Foster a culture of safety, professionalism, collaboration, and continuous improvement across field teams.

Benefits

Multiple medical plan options.
HSA and HRA company contributions.
Dental coverage, including orthodontic benefits, and vision plans.
Company-paid Basic Life and AD&D benefits.
Short-Term and Long-Term Disability insurance.
Employee Assistance Program (EAP).
Three weeks of paid time off, plus company holidays and floating holidays.
401(k) with company match.
Paid maternity leave.
Healthcare and Dependent Care Flexible Spending Accounts (FSA).
Voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services.
Commuter benefits.
Competitive compensation.