Manager, Tech Deployment

McDonald's Corporation • Chicago, IL

11d

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 
Department OverviewThis opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.The role will be part of the GTIO NIO (Network Infrastructure and Operations) Team collaborating with the Director of Global Network Security Platforms.The main responsibilities will be:•    Lead and manage the technical delivery of network and network security products and features to McDonald’s internal teams and business units.•    Manage product backlogs, and prioritize deliveries aligned to the sprint cycles.•    Financial tracking and Budget management.•    Schedule tracking•    ReportingThis is an exciting opportunity for an experienced product delivery manager to help craft the transformation of infrastructure and operations products and services to the entire McDonald’s environment.d description here.

Requirements

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• 3+ years of Product Delivery experience or Project Management
• PMP, Prince and/or Agile (Scrum/SAFE) certification
• Basic Network and/or Network Security experience (Analyst/Engineer/Architect) and a great understanding of network concepts
• Demonstrated ability to work across a large set of internal customers in technical and non-technical roles.
• Ability to handle consistent cross-collaboration and scope definition, thriving in ambiguity.
• Someone willing to learn and have an engaging dialogue on the merits of a system.
• Ability to deal with ambiguity and take accountability over delivery and quality.
• 5+ years of relevant work experience and a bachelor’s degree or 3+ years of relevant work experience and a Master’s degree.
• Experience in delivering complex infrastructure, network, and/or network security products and platforms.
• Demonstrable Experience in delivering projects. Using Agile methodology.
• Financial and budget tracking experience.
• Experience in communicating effectively with a diverse set of stakeholders.
• Ability to create presentations and write business cases for senior leadership

Nice To Haves

• Technical experience managing or delivering network and network security products desirable. e.g. SD-WAN, LAN, Wireless, SASE/SSE, Cisco, Meraki, Palo Alto, etc.
• Retail and/or Hospitality experience is not required, but desirable.

Responsibilities

• Lead the planning, execution, and delivery of Network and Network Security Product/Platform deliveries that are multi-functional and highly sophisticated.
• Work with Technical Product Managers (TPM), Architects, Engineers, and wider collaborators to define scope, goals, and work you're doing.
• Develop and manage delivery plans, timelines, and budgets, and supervise progress against landmarks.
• Help define the product delivery roadmap and key landmarks and support the execution and delivery of products.
• Manage, mitigate, and call out risks and issues appropriately.
• Effectively manage dependencies and understand their impact on delivery.
• Communicate regular status updates/reports to management and a diverse set of collaborators, highlighting key breakthroughs as well as calling out any risks/issues.
• Set direction, empower, and encourage a large diverse team under a shared vision.
• Leverage policies, standards, and procedures that can be consistently applied and maximized across the business in support of delivering our products.
• Measure delivery performance and organizational change using appropriate tools and techniques to supervise the progress, identify and quantify any variances, perform any required corrective actions, and communicate to all collaborators.
• Align collaborators and team members by ensuring a common understanding of expectations.
• Solve difficult problems impacting a team or a delivery; identify ways to improve current customer needs/McDonald’s ways of working.
• Responsible for helping to improve the overall quality of product or platform deliveries.

Benefits

• This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as life insurance.
• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
• This position is eligible for a bonus, calculated based on individual and company performance.
• This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager