Manager, Talent Operations & Enablement

Service Experts Heating & Air Conditioning•Richardson, TX

About The Position

The Manager, Talent Operations & Enablement leads the processes, systems, and programs that support an efficient, high-performing Talent Acquisition function. The role drives operational excellence, develops team capabilities, and leads initiatives to strengthen talent attraction and long-term workforce pipelines. In partnership with business leaders and cross-functional teams, this manager identifies opportunities, implements scalable solutions, and delivers measurable improvements aligned with organizational priorities. The position leads and develops Talent Acquisition Coordinators, oversees day-to-day talent operations, and improves recruiting processes and candidate experience. It also partners with Talent Acquisition leadership, Talent Delivery, HRIS, IT, analytics teams, Marketing, educational institutions, workforce development organizations, and external vendors to support recruiting operations, technology, talent pipelines, and talent attraction programs.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field.
At least 6 years of progressive experience in talent operations, HR operations, business operations, program management, or a related area.
At least 2 years of direct people management experience, including coaching, performance management, and employee development.
Demonstrated experience leading process improvements, implementing organizational changes, and influencing stakeholders to achieve successful outcomes.
Technical aptitude and experience navigating enterprise systems, identifying workflow improvements, and supporting system enhancements or implementations.
Strong analytical and critical-thinking skills, including the ability to interpret data, identify trends, and recommend practical solutions.
Excellent communication, organizational, and relationship-building skills, with the ability to work effectively across teams and organizational levels.

Nice To Haves

Experience leading Talent Acquisition operations, recruiting coordination, or other operational support teams.
Experience with Workday Recruiting or a comparable enterprise-wide Applicant Tracking System (ATS).
Experience using reporting tools, workflow automation, system enhancements, or continuous improvement methodologies to improve operational effectiveness.
Experience developing or managing early-career programs, internships, apprenticeships, or educational partnerships.
Experience with employee referral programs, employer branding, recruitment marketing, or hiring events.
Familiarity with skilled-trade workforce development, home services, or geographically dispersed operations.

Responsibilities

Lead, coach, and develop a team of Talent Acquisition Coordinators by setting clear expectations, providing ongoing feedback, and building team capabilities.
Oversee day-to-day talent operations, establishing service standards and ensuring recruiting coordination, candidate communications, and administrative processes are accurate and efficient.
Evaluate processes and workflows, identify opportunities for improvement, and implement solutions that create a more efficient and consistent recruiting experience.
Partner with Talent Acquisition leadership to understand business priorities, address operational challenges, and prepare the team to support changing workforce needs.
Lead projects, process improvements, and change management initiatives from planning through implementation, building stakeholder support and ensuring adoption.
Work with Talent Delivery to define processes, improve coordination, and enable effective handoffs throughout the recruiting lifecycle.
Partner with HRIS and IT on Workday Recruiting and other Talent Acquisition technologies to improve system functionality, streamline workflows, and support user adoption.
Partner with internal analytics teams to establish operational KPIs, monitor performance, and use data to identify improvement opportunities.
Build and maintain partnerships with technical schools, community colleges, universities, and workforce development organizations, aligning talent pipeline initiatives with workforce needs.
Develop and oversee early-career initiatives, internship and apprenticeship programs, and other efforts that introduce new talent to Service Experts.
Lead employee referral campaigns, employer branding initiatives, and recruitment marketing efforts with Marketing and Talent Delivery.
Plan and coordinate hiring events, career fairs, campus engagement activities, and community outreach to support talent attraction.
Manage relationships with external partners and vendors, ensuring their services and programs meet operational needs and expectations.