Manager, Support Services & Vendor Operations

Berkshire Hathaway GUARD Insurance Companies•Wilkes-Barre, PA

1d•$60,000 - $90,000•Hybrid

About The Position

The Manager, Support Services & Vendor Operations is responsible for leading the strategy, governance, and execution of enterprise support services across the organization. This role ensures the delivery of efficient, scalable, and high-quality operational services while aligning support functions with business priorities, service expectations, and financial objectives. The manager provides leadership across internal service operations and external vendor partnerships, drives process optimization, and identifies opportunities to strengthen service performance, operational controls, and the overall employee and customer experience.

Requirements

Bachelor’s degree in Business Administration, Operations, Supply Chain, Facilities Management, or a related field preferred.
Minimum of 5 years of experience in support services, operations, vendor management, facilities, or related business functions, including progressive leadership responsibility in a supervisory or managerial capacity.
Demonstrated experience leading cross-functional operations, governing vendor relationships, and driving service delivery performance aligned to business priorities.
Experience with budget management, financial stewardship, and operational decision-making that balances service quality, cost, and risk.
Experience supporting accounting operations, financial data handling, and internal control requirements is strongly preferred.
Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate business needs into scalable operational solutions.
Excellent communication, stakeholder management, and influencing skills, with the ability to lead across teams and business partners.
Proficiency in Microsoft Office and experience with operational, inventory/order management, and financial systems.

Nice To Haves

Continuous improvement experience, including Lean, Six Sigma, or similar process optimization methodologies, preferred.

Responsibilities

Supervise, mentor, and develop Support Services Representatives.
Manage staffing schedules, performance evaluations, and training programs.
Foster a culture of accountability, service excellence, and continuous improvement.
Oversee all aspects of print and mail fulfillment, shipping/receiving, inventory management, and inter-departmental logistics.
Ensure timely and accurate execution of support services across multiple office locations, if applicable.
Monitor service levels and implement corrective actions when needed.
Manage scanning and data entry of checks received by the organization.
Prepare and process deposits for all checks dispositioned by the administrative accounting team.
Maintain provider files, ensuring accuracy and timely updates.
Perform direct draft and deposit data entry in coordination with the accounting team.
Ensure compliance with internal controls and confidentiality standards related to financial data.
Identify and implement process enhancements to improve operational efficiency and reduce costs.
Develop and maintain standard operating procedures (SOPs) for all support services functions.
Lead cross-functional initiatives to align support services with organizational goals.
Build and analyze process flow documents to improve workflows and customer experiences
Manage relationships with external vendors for supplies, shipping, catering, and facilities services.
Negotiate contracts and monitor vendor performance.
Develop and manage the Support Services budget, including forecasting and cost control.
Oversee logistics for internal meetings, executive events, and company-wide gatherings.
Ensure high-quality catering, room setup, and technical support for events.
Serve as the primary point of contact for internal departments regarding support services.
Communicate service updates, changes, and expectations clearly and proactively.
Address escalations and ensure timely resolution of service-related issues