Enterprise Vendor Services Manager

Ncontracts

3d•$60,000 - $80,000•Onsite

About The Position

Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

Requirements

4+ years of experience in customer success, account management, or a related client-facing role.
Experience managing enterprise-level or strategic accounts.
Experience supporting complex, multi-division, or multi-location clients.
Experience in a high-growth SaaS or B2B services environment.
Strong interpersonal and communication skills with the ability to engage confidently with executive-level stakeholders.
Exceptional customer service mindset with the ability to manage complex situations professionally and efficiently.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and the ability to influence cross-functional teams.
Ability to deliver product training, explain system functionality, and stay current on product updates.
Aptitude for identifying cross-sell and up-sell opportunities and routing them appropriately.

Nice To Haves

Demonstrated experience working with C-Suite or senior leadership stakeholders.
Bachelor’s degree or equivalent experience in a related field.
Professional certifications in Vendor Management, Risk Management, or related fields.

Responsibilities

Serve as the TPRM primary point of contact for an assigned portfolio of enterprise and strategic clients.
Build strong, trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts.
Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations.
Respond to client inquiries and provide guidance on vendor management best practices.
Identify account risks, service gaps, and opportunities for optimization.
Coordinate the gathering of due diligence documentation with our Vendor Operations Team to meet client expectations.
Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness.
Monitor progress and communicate key updates, vendor issues, and service completion to clients.
Support client vendor services onboarding, annual service cycles, and training initiatives as needed.
Identify opportunities for account expansion and additional service adoption.
Partner with internal teams including Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product to support seamless service delivery.
Maintain expert-level understanding of Ncontracts’ TPRM software suite and Vendor Management services.
Recommend process improvements and best practices aligned with regulatory expectations and industry trends.

Benefits

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days