Manager, Supply Chain

Blue Nile•New York, NY

21d

About The Position

Blue Nile is seeking a high-performing Supply Chain Manager to support daily operations across internal and external Supply Chain and Fulfillment teams. The role partners closely with the Sr. Supply Chain Manager and serves as an operational leader in a fast-paced, high-volume environment. The successful candidate combines operational execution, data-driven decision-making, cross-functional collaboration, and accountability for core workflows. The position oversees order flow, backlog, vendor coordination, workflow optimization, fulfillment execution, team workload planning, and operational performance. It also leads team development, reporting, process improvements, operational standards, and risk mitigation while collaborating with senior leadership on planning and departmental goals.

Requirements

4–7+ years of experience in Supply Chain, Operations, Fulfillment, or related operational environments.
Demonstrated experience managing high-volume workflows, coordinating multiple teams, and delivering measurable operational results.
Ability to manage operational priorities, allocate resources, and maintain service levels in a fast-paced environment.
Experience analyzing performance data, identifying trends, and turning insights into actionable business and process improvements.
Ability to lead cross-functional initiatives, resolve operational challenges, and drive accountability across teams.
Experience developing operational reporting, tracking performance indicators, and presenting findings to management.
Strong understanding of workflow management, process optimization, and continuous improvement practices.
Advanced proficiency in Microsoft Excel, including Pivot Tables, XLOOKUP/VLOOKUP, reporting, and dashboards.
Strong analytical, critical-thinking, and problem-solving skills, with the ability to make informed operational decisions.
Operational discipline and strong attention to detail.
Leadership presence and ability to influence and guide team members.
Effective written and verbal communication across all levels of the organization.
Ability to manage multiple priorities while maintaining accuracy and accountability.
Collaborative leadership style and ability to build productive relationships across internal departments and external partners.
Proactive, results-oriented mindset with ownership, accountability, and commitment to continuous improvement.

Nice To Haves

2+ years of experience in team leadership, people management, or operational supervision preferred.

Responsibilities

Manage daily Supply Chain operations, including order flow, backlog management, vendor coordination, workflow optimization, and fulfillment execution, to meet operational targets and service-level expectations.
Coordinate across Operations, Quality Control, Customer Service, Fulfillment, and external partners to maintain workflow continuity, resolve challenges, and minimize disruptions.
Monitor and analyze operational performance metrics, volume trends, productivity, and service-level indicators; identify risks, set priorities, and drive corrective actions.
Develop and maintain reporting tools, dashboards, and performance trackers using Microsoft Excel to improve operational visibility, reporting accuracy, and data-driven decisions.
Manage workload allocation and resource planning across teams to balance capacity, maintain productivity, and respond to changing business demands.
Provide hands-on operational leadership by identifying bottlenecks, addressing escalations, and ensuring timely resolution of issues affecting order flow and fulfillment.
Lead operational team meetings and cross-functional reviews, communicating priorities, results, challenges, and action plans to stakeholders.
Manage team development and performance, including onboarding, training, coaching, feedback, and accountability.
Identify, develop, and implement process improvements to streamline workflows, reduce inefficiencies, strengthen controls, and improve supply chain performance.
Establish and reinforce operational standards and procedures to promote consistency, accuracy, accountability, and adherence to workflows.
Collaborate with senior leadership on operational planning, performance reviews, resource needs, and initiatives supporting departmental and broader business objectives.
Anticipate and mitigate operational risks by identifying recurring issues, evaluating impacts, and implementing sustainable solutions.