Manager, Supplier Performance

Exol

3d•$108,000 - $148,500•Remote

About The Position

The Manager, Supplier Performance is responsible for overseeing supplier follow-up operations, ensuring on-time delivery performance, and driving accountability across the supply base. This role leads a team of Supplier Follow-Up Specialists, manages escalations, and partners cross-functionally to mitigate risk, resolve disruptions, and improve overall supplier performance. The Manager plays a critical role in aligning supplier execution with broader procurement and supply chain strategies.

Requirements

Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
Minimum of 8 years of experience in supply chain, supplier management, expediting, logistics, or a related function.
Previous experience leading, mentoring, or developing team members.
Experience managing supplier performance, escalations, recovery plans, or at-risk orders.
Strong organizational skills with the ability to prioritize competing demands in a fast-paced environment.
Excellent communication and interpersonal skills, with the ability to influence across functions and levels.
Strong problem-solving skills with the ability to make sound decisions under pressure.
Flexibility to adapt to changing priorities, business needs, and customer requirements.

Responsibilities

Lead, mentor, and develop a team of Supplier Follow-Up Specialists and Associates, setting clear expectations for execution, accountability, and supplier management standards.
Drive workload prioritization, resource alignment, and team cadence to support business needs, customer commitments, and production schedules.
Provide coaching, training, and performance feedback to strengthen technical capability, escalation management, and cross-functional collaboration.
Foster a culture of accountability, responsiveness, and continuous improvement across the team.
Own relationships with high-impact, high-risk, and strategic suppliers, serving as a key point of accountability for supplier execution and performance.
Lead supplier performance reviews and drive accountability for delivery, quality, and long-term performance improvement.
Partner with Procurement on sourcing strategies, supplier performance initiatives, and recovery planning.
Oversee critical and at-risk orders, ensuring proactive follow-up to mitigate delays and supply chain disruptions.
Serve as the primary escalation point for supplier-related risks and disruptions, leading cross-functional resolution efforts with Procurement, Planning, Engineering, Quality, and Logistics.
Approve and monitor supplier corrective action plans to ensure timely and effective resolution.
Lead root cause analysis and corrective action initiatives to address recurring supplier issues and prevent repeat disruptions.
Develop and maintain supplier performance dashboards, KPIs, and reporting to provide visibility into supplier health, operational risk, and recovery progress.
Analyze supplier performance trends to identify recurring issues and drive process improvements.
Recommend and implement improvements to supplier follow-up processes, tools, metrics, and communication workflows.
Support readiness for key project milestones and stage gate deliverables.
Communicate supplier risks, performance updates, and recovery plans to leadership.