Manager, Student Housing

University of Louisville • Louisville, KY

9h • Hybrid

About The Position

The Manager, Student Housing, in the University of Louisville’s Department of University Housing and the Resident Experience (UHRE), aligns departmental messaging and operational strategy with University priorities and student needs. The position leads integrated digital engagement, operational planning, cross-unit collaboration, assignments and billing, marketing and communications, and departmental effectiveness. It oversees external-facing content and service design, administers the annual fall resident move-in event, supervises professional and student staff, and represents UHRE on University committees and initiatives. The Manager chairs the appeals committee and serves as a key decision-maker and second-in-command to the Director, Housing Operations, providing continuity across core department functions.

The Manager directs the daily operations of the Assignments and Billing unit; collaborates on occupancy planning, room selection, assignments, retention and billing; coordinates residency exemption processes and student appeals; and analyzes occupancy and billing trends and reports. The position sets strategy for departmental marketing and communications across web, print, email and social media, ensuring alignment with University priorities, branding and accessibility standards. It also coordinates major events and move-in logistics, improves services and workflows, supports web and digital tools, and partners with IT and University units.

The role supports internal communication protocols, policy updates and student experience initiatives; represents the department on committees and emergency planning teams; and promotes consistency, transparency and equity in messaging and decisions. It directly supervises four professional staff, provides direction to managers of student staff, and coaches, mentors and evaluates the assignments and communications teams. Other duties include annual planning, reporting, assessment and special projects. The primary work location is Belknap Campus; flexible hours and remote work may be considered based on responsibilities and business needs. Occasional overnight travel may be required.

Requirements

• Bachelor’s degree in a related field and four years of relevant experience, or an equivalent combination of education and experience.
• Demonstrated success in communications strategy, project management and cross-functional leadership (preferred qualifications section).

Nice To Haves

• Master’s degree in communications, higher education administration, marketing or a related field.
• Five years of progressive experience in housing operations, marketing or strategic communications.
• Two years of professional or student staff supervision experience.
• Experience supporting large-scale logistical or operational initiatives.
• Experience in university housing or student affairs.
• Proficiency with communication and project software such as Adobe Creative Suite, Sprout Social, StarRez, Canva and Monday.com.
• Experience developing training programs, customer service standards or large-scale service improvement initiatives.
• Experience with policy implementation or strategic planning in higher education.

Responsibilities

• Direct the daily operations of the Assignments and Billing unit.
• Train and support direct reports and oversee student staff management across units.
• Collaborate with the Director on annual occupancy management plans and coordinate room selection, assignments, retention and billing for residents, including special populations and students requiring accommodations.
• Coordinate first- and second-year live-on exemption processes, move-in timeslots and student appeals concerning residency exemptions and license releases.
• Track, analyze and forecast occupancy and billing trends, report findings to the Director, and advise on departmental strategy.
• Coordinate the compilation, review and distribution of routine and ad hoc reports for departmental decision-making.
• Set strategic direction for departmental marketing and communications, including assignments and billing communications, website content and social media.
• Oversee content strategy and brand implementation across web, print, email and social media, ensuring institutional, accessibility and strategic alignment; delegate daily execution to direct reports.
• Coordinate shared outreach initiatives with University partners, including Admissions, the Student Success Center, and Communications and Marketing.
• Benchmark marketing trends and adjust strategies for the higher education housing landscape.
• Administer the fall resident move-in experience and coordinate communications and logistics for major UHRE events.
• Lead decision-making for event logistics, signage, service design and stakeholder engagement.
• Identify operational improvements and help implement scalable, student-centered solutions.
• Lead the department’s web presence and ensure it is student-centered, accessible and current.
• Partner with IT and internal units to improve integration and communication effectiveness of tools and programs such as StarRez, Monday.com and digital signage.
• Guide department-wide communication workflows, including email templates, timing and messaging for high-volume processes.
• Support internal communication protocols, policy updates and student experience initiatives.
• Represent UHRE on University-wide committees, emergency planning teams and cross-functional student-services initiatives.
• Promote consistency, transparency and equity in departmental messaging and decision-making.
• Directly supervise four professional staff and provide strategic direction to managers supervising student staff.
• Coach, mentor and evaluate the assignments and communications teams.
• Assist with annual planning, reporting and departmental assessment initiatives.
• Perform other duties and complete special projects as assigned.

Benefits

• Competitive benefits and perks for eligible full-time and part-time employees; details are available on the University of Louisville Total Rewards webpages.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager