Community Manager - Student Housing

The Scion Group•Columbia, MO

9d•Onsite

About The Position

The Community Manager is a dynamic business manager, community leader, and expert in maintaining strong operational, expense, and revenue performance at an assigned student-housing property. This customer-centric leader works in a fast-paced, agile collegiate environment and needs sound judgment, general business knowledge, exceptional leadership, and self-drive. The position leads staff and property operations, supports resident experience and sales goals, and manages financial and facilities performance. The role is based at the assigned property and may require periodic travel. Daytime business hours are expected, with non-traditional hours during peak periods, emergencies, and inclement weather. The position may also require after-hours on-call coverage as the primary responder. Hands-on turnover tasks may include moving furniture and appliances, assisting with facilities work, organizing resident trash, and cleaning units.

Requirements

Exceptional written and verbal communication skills.
Time management skills.
Conflict management skills.
Vendor management skills.
Ability to maintain confidentiality.
Customer-centric mindset.
At least 3 years of experience managing living communities and a team of 3 or more.
Proficiency in property management systems; Entrata is preferred.
Eligibility to work in the United States; the employer is unable to sponsor visas.

Nice To Haves

Experience with Entrata property management system.

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire team members through Greenhouse.
Collaborate with Learning & Development to train, develop, and lead team members, supporting effective property operations and career growth.
Schedule appropriate property staffing, including after-hours on-call shifts, and serve as the primary responder.
Promote employee experience and morale through data, conversations, and team building.
Prepare for, respond to, and advise on community matters, including market conditions, physical condition, policies, procedures, and onsite emergencies, in collaboration with partner departments.
Engage the Legal department on vendor management, risk management, court appearances, and contract administration.
Conduct quarterly apartment inspections to assess damage and identify property improvements.
Ensure the community is safe and sanitary for employees, residents, and guests, including maintaining curb appeal, facilities, common areas, and preventative maintenance.
Conduct monthly property walks and submit inspection scorecard assessments in accordance with The Scion Standard.
Maintain and audit valid building and system permits to ensure compliance with codes and company standards.
Identify needed capital improvements and work with the Regional Manager and Facilities & Capital Department to obtain approval and execute projects.
Obtain vendor bids for projects and secure approval for projects exceeding the property's budgeted threshold.
Plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor, setting clear goals and deadlines for team members and vendors.
Coordinate with Talent Acquisition to staff the property adequately for annual turnover deadlines.
Forecast and manage annual turnover financial performance to keep controllable expenses within budget.
Use Turnable to create, manage, and update the electronic turnover board and track progress and deadlines.
Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
Provide hands-on assistance with turnover work, including moving furniture and appliances, assisting with facilities punches, organizing resident trash, and cleaning units.
Work with partner departments on property financial operations, including annual and capital budgets, expenditures, invoice entry, payroll, inventory, collections, forecasting, revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
Seek ways to increase revenue or reduce expenses to improve Net Operating Income.
Implement and maintain Scion’s customer experience philosophy, including brand integrity, reputation management, resident events, work order management, turnover, and customer-focused staff hiring and development.
Monitor customer feedback through internal surveys and reputation platforms and develop action plans to improve resident experience promptly.
Achieve property-specific Key Performance Indicators.
Support the Assistant General Manager with escalated resident concerns and help de-escalate situations.
Achieve revenue targets, including market rates, gain to lease, concessions, and leasing velocity.