Community Manager - Student Housing

The Scion Group•Columbia, MO

10d•Onsite

About The Position

The Community Manager is a dynamic business manager and community leader responsible for maintaining strong operational, expense, and revenue performance at an assigned student-housing property. This customer-centric role calls for quick decision-making, general business knowledge, exceptional leadership, and self-motivation in a fast-paced collegiate environment. The position is based at the assigned property and may require periodic travel. Daytime business hours are typical, with nontraditional hours required during peak periods, emergencies, and inclement weather.

Requirements

Exceptional written and verbal communication skills.
Time-management skills.
Conflict-management skills.
Vendor-management skills.
Ability to maintain confidentiality.
Customer-centric mindset.
At least 3 years of experience managing living communities and a team of 3 or more.
Proficiency in Property Management Systems; Entrata is preferred.
Eligibility to work in the United States; visa sponsorship is not available.

Nice To Haves

Experience with Entrata is preferred.

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire team members using Greenhouse.
Train, develop, and lead team members in collaboration with Learning & Development, supporting effective property operations and career progression.
Ensure appropriate property staffing at all times, including serving as the primary responder for after-hours on-call shifts.
Promote employee experience and morale through data, conversations, and team-building.
Prepare for, respond to, and advise on community matters involving the market, property condition, policies, procedures, and onsite emergencies, coordinating with partner departments.
Work with the internal Legal department on vendor management, risk management, court appearances, and contract administration.
Conduct quarterly apartment inspections to assess damage and identify property improvements.
Maintain a safe and sanitary community for employees, residents, and guests, including curb appeal, sound facilities, common areas, and preventative maintenance.
Conduct monthly property walks and submit scorecard assessments in accordance with The Scion Standard.
Maintain and audit building and system permits to support compliance with codes and company standards.
Identify needed capital improvements and work with the Regional Manager and Facilities & Capital Department on project approval and execution.
Obtain vendor bids for projects and secure approval when projects exceed the property's budgeted threshold.
Plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor, setting clear goals and deadlines for team members and vendors.
Coordinate with Talent Acquisition to staff the property adequately for annual turnover deadlines.
Forecast and manage turnover finances to keep controllable property expenses within budget.
Use Turnable to create, manage, and update the electronic turnover board and track progress and deadlines.
Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
Provide hands-on support with turnover tasks, including moving furniture and appliances, assisting with facilities punch work, organizing resident trash, and cleaning units.
Work with partner departments on property financial operations, including annual and capital budgets, expenditures, invoice entry, payroll, inventory, collection policies, forecasting, revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
Identify opportunities to increase revenue or reduce expenses to improve Net Operating Income.
Implement and maintain Scion’s customer experience philosophy across brand integrity, reputation management, resident events, work order management, turnover, and customer-focused staff hiring and development.
Monitor customer feedback through internal surveys and reputation platforms and develop action plans to improve the resident experience promptly.
Achieve the property’s designated Key Performance Indicators and revenue targets, including market rates, gain to lease, concessions, and leasing velocity.
Support the Assistant General Manager with escalated resident concerns and help de-escalate situations when needed.